If you are like most business leaders, internal IT is not what you would consider your money maker. However, if you are a business owner in the 21st century, your business relies on the things that they provide. At Framework, we say that every business is a technology business.
I’ve been a business owner and collaborator with several MSPs before joining Framework. In my career, I’ve worked with or alongside hundreds of customers that have engaged third party vendors to handle technology support and strategy. In many cases, it has gone very well. Other times, well, not so much. Since joining Framework, I have worked with dozens more clients looking for Managed Services, and our team has talked to hundreds, if not thousands.
The average ransomware payout in 2018 was $6,733, according to Coveware. The average overall business impact was almost $55,000, with business impact lasting an average of 5.5 days. Arguably worse, 15% of all data affected by these breaches was rendered unrecoverable. These attacks are growing in prevalence, increasingly affecting businesses of scale, the average employee count being 71, and are presenting unique challenges to the assessors of risk in the business community.
Slack has 10 million daily users. Microsoft claims they’ve eclipsed 13 million daily users. And we’re still in the very early stages of adoption in terms of the toolset overall. For the forward-thinking enterprise, chat has overtaken email as the preferred method of getting quick answers, code snippets or GIF’s of dogs eating ice cream from coworkers. While a communication suite won’t necessarily change your business, it can add a new layer of efficiency in your workflow.
As of March 10th, Framework IT has enacted a remote work policy for our staff. This is in response to the direct threat posed by the spread of the COVID-19 virus across the United States. Many of our customers and friends have encouraged their teams to stay home as a preventative measure to combat the spread of this virus.
Is your company in the business of technology? In the 21st century, we’d contend that every business is a technology business. In that vein, we should look at how supporting our entire workforce affects our ability to do work, and what the true cost of technology support means for our ability to succeed.