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by Adam Barney

14 May 2022

What is the Best Scalable Technology Strategy for Your Organization?

The best scalable technology strategy for your organization is to eliminate unnecessary complexity as much as possible, implement underlying software, infrastructure, and support solutions that are flexible, view technology as an investment, and align with best practices as early as possible. 

Eliminate Unnecessary Technology-Complexity

Complexity in your network, computer environments, and applications increases overhead. Overhead increases with complexity because it requires more spending on IT staff to manage and support the technology environment. Not only does the complexity increase your cost structure, but unnecessary complexity diminishes your employees’ experience with technology as well.   Unnecessary complexity is a drain on your resources, and ultimately, your money. 

 

Implement Flexible Software, Infrastructure, and Support Systems

Your software, technology infrastructure systems, and support systems should be as flexible as possible. Flexibility allows for efficient use of upfront capital, but also a quick and easy ability to scale rapidly when needed.  When deciding how to address your software, technology infrastructure, and support needs today, you may be tempted to think about immediate costs and needs only. Thinking about how these solutions will grow with your business and the mid-to-long-term cost implications can save you a lot of heartburn and money later. Investing in the wrong technology will cost a lot more down the road when you realize it’s created friction or a roadblock to scaling your business.

 

View Technology as an Investment

It’s hard to scale a business smoothly without a scalable office technology strategy for your organization. When it’s viewed as an investment to enable maximum productivity, it’s easier to accept the costs of adopting scalable technology aligned with best practices. 

 

Align with Technology Best Practices 

Adopting best practices as early as possible paves the way for a smoother ride as your organization scales. Putting off the transitions needed to align with best practices creates a growing problem the organization will face in the future when it will be more costly to fix. If you align with these strategies and best practices early, scaling technology is more like turning up the volume as opposed to pushing a car up a hill.  

 

The Best, Scalable Office Technologies for Each Core Aspect of Your Overall Technology

Now that we’ve addressed the key points of the best scalable office technology strategy, we’ll dive into some more specifics about how this applies to each core component of your technology. 

 

The Best Scalable Collaboration and Communications Tools

When it comes to collaboration and communications, our position is that all businesses should adopt either Office 365 or G Suite, because they are the best, scalable tools. 

Each solution provides a suite of tools for email, instant messaging, collaboration and sharing, and much more.  You may choose to layer additional tools around these platforms, but these address at least one core component of your technology needs. Since they are subscription-based, they’re easy to scale up or down instantly and spend only on what you need without having to invest in expensive infrastructure and management overhead. These tools allow you to standardize and improve the user experience. Additionally, since they’re cloud-hosted, very reliable, improve standardization, and are very well known by tech support vendors. These platforms facilitate lower management costs in addition to reductions in infrastructure spending.  

 

The Best, Scalable Voice Communications Systems 

Even in the digital age, every business needs a form of voice communication. The best scalable solution is a cloud phone system (Hosted VoIP) or a Cloud Unified Communications System.  Cloud-based voice communications systems are the fastest to deploy, require little or no capital investment, expand capacity flexibly as needed, and still offer advanced features to improve workflows. They’re also extremely easy to deploy across multiple sites, to mobile workers, or for telecommuters. 

Since these solutions transfer the responsibility of managing the core phone system infrastructure in the cloud to the cloud system provider, they reduce infrastructure needs and spending, complexity, and the overhead costs of managing voice communications.

 
The Best, Scalable Line of Business Applications

The most scalable solutions for line of business applications are Software as a Service (SaaS) applications. SaaS applications are hosted on the software vendor’s computing infrastructure in data centers and typically sold as flexible subscriptions. They reduce complexity by requiring less infrastructure to run and support internally. Best in class SaaS solutions also have excellent training resources allowing new employees to gain proficiency with minimal drain on other employees. The reduction in complexity and training resources cuts down on your technology management and support cost.  Since these solutions are sold as flexible subscriptions, scaling up is as simple as adding licensing and configuring the new user.

The most scalable solution is to deploy one SaaS platform that can encompass all your functions, but this is often not feasible, with no one solution adequately providing for all major functions. The next best, scalable approach is to deploy a line of business applications that have native support for integrations to each other. This facilitates the seamless flow of information from one system to another, maintaining integrity, improving productivity, and enhancing your client and employee experience. Early in a small company, it may not seem very consequential to manually move information from system to system. While that may not be a major time-drain at a smaller size, the workload will not scale effectively at all, and you’re opening the door for future costly mistakes stemming from poor or inaccurate information transfer. 

 

The Best, Scalable Network and Computing Infrastructure

Business-grade and cloud-managed is the best, scalable way to address network and computing infrastructure. Meraki networking for firewalls, switches, and wireless is excellent for scaling. It may require a little more investment upfront, but it reduces management overhead and offers an enterprise-grade scalable network, robust management interface, and useful reporting capabilities at a reasonable cost. 

Beyond the network infrastructure, invest in devices for your employees that surpass recommended minimum specifications for their use-case to speed up the user experience, reduce issues, increase productivity, and allow for expanded future use.  For servers and storage needs, stick to the cloud. Maintain supported operating systems, which is much simpler and less costly when you’re in the cloud and commit to a refresh cycle. 

Computers, and servers if you must own them, degrade significantly in performance each year and old machines’ slower performance directly impacts your employees’ productivity and increases costs.  Computing devices are cheap when you compare them to your payroll. Like it or not, productivity is highly dependent on an organization's network, computing infrastructure, and internet connections.  

 

The Best, Scalable Technology Management Strategy 

Outsourcing to a best-in-class managed services provider is hands down the most scalable approach to technology management

Managed Services Providers (MSPs) already have scale and efficiencies to their operations. They have full teams of engineers at your disposal, allowing for greater coverage and continuity, in-house subject matter experts, standardized and refined processes, and scalable management solutions. MSP pricing models often scale flexibly as well. Compare that to having to hire another person every time your existing IT staff hits 110% capacity.  

Building out an in-house IT team just doesn’t compete in terms of ability to scale with a Managed Services Provider.

 

Not sure what step to take next? Framework IT has over a decade of expertise in managing IT strategy for small to mid-sized organizations, we are dedicated to making the IT side of your business to be more efficient and scalable.

Want assistance implementing these strategies and executing at a tactical level? Learn about our proven process and reach out!