15 January 2022
Information Technology (IT) Infrastructure Management is the management of the technology components needed to effectively operate an organization. According to the IBM Institute for Business Value and Oxford Economics IT Infrastructure Conversation study, “7 out of 10 organizations believe IT infrastructure enables competitive advantage and optimizes business performance." When done properly, infrastructure management will garner a multitude of performance-enhancing perks.
Framework IT is a Chicago-based Managed Service Provider striving to equip growing businesses with IT tools and strategies that generate success. IT infrastructure management is one of our core competencies and a large component of our managed services offerings.
This blog is intended to help you grasp the concept of infrastructure and how proper management will ultimately improve your operations.
Consider your infrastructure the core of your entire network. It is composed of the technology elements needed to manage your business, such as computers, servers, software, data, network switches, and so much more.
Essentially, your IT infrastructure consists of all systems and information that support the management and usability of your data and information. Engaging in IT infrastructure management means taking charge of your organization’s IT environment.
IT infrastructure management is the process of implementing structural procedures based on data-driven best practices for each of the technology elements composing your environment. The purpose of infrastructure management is to maximize up time and overall productivity.
Stable and strong IT infrastructure is crucial to your organization's success. Strategic infrastructure management is vital and wise investments into your IT infrastructure could be the difference between success and failure.
IT infrastructure management enables your business to optimize the productivity of your people. Efficient IT infrastructure management helps improve the performance of technology systems, increases up time, and enhances the user’s experience.
Proactively managing IT infrastructure can ensure a positive experience for your employees. Consistent up time and high-performing technology will translate directly into an increase in productivity and positive user-experience, helping to improve employee happiness and enabling your business to scale efficiently
When your technology isn’t performing well it has downstream effects clients can often detect. Efficient and timely IT infrastructure maintains goodwill and productivity with your clients. Consistent IT infrastructure ensures that your employees can continue to add value to the business and the clients they serve.
Fewer interruptions caused by technology allows all channels to remain productive, increase morale, and build an overall sense of trust.
IT infrastructure management also optimizes investments in other areas, such as licensing. Having thorough documentation and management of the organization's software, licensing, and subscriptions helps ensure you’re fully using what you pay for and not paying for what you don’t use.
Monitoring for issues can often allow you to address small dilemmas before they become giant issues that wreak havoc on your business and create costly problems and contribute to wasted investments.
Your IT people spend less time running around reacting to one fire after another and more time mitigating risks. In other words, it allows for a smaller team to manage more effectively and still deliver predictable results. You can succeed with less IT staff (and less IT payroll).
Framework IT has developed its own unique set of best practices in over 10 years of analyzing IT management data from hundreds of clients across dozens of industries. Our Evolution Framework incentivizes adherence to best practices so as your technology infrastructure improves your business is rewarded.
This analysis proved that clients adhering to this set of best practices achieved far better, measurable results from their technology. There were fewer issues and if there was a problem it became easier, quicker, and cheaper to resolve.
The best practice environment doesn't require as much reactive IT support. For example, we found that clients with best-practice IT infrastructure and IT infrastructure management fully adopted cost about 50% less to manage.
Our best practices allow organizations to take a more strategic view of technology and makes it an asset rather than a drain or concern.
Now that you understand the benefits of IT infrastructure management, you can begin to consider designing a management plan unique to your organization.
If you have the time and the budget, your internal IT team may be able to set up a comprehensive IT infrastructure management program. This involves deploying and managing documentation, creating knowledge bases and inventory management, and independent monitoring and managing software.
If you don’t have an IT team or your current team can't sustain the time or the budget, consider contracting a Managed Service Provider. MSPs like Framework IT can help your organization adopt a strategic, proactive and efficient approach to IT infrastructure that will not only reduce downtime in the short term but enable you to scale in the long run. Contact us today for a professional consultation!