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by Framework IT

26 November 2022

Why MSPs Are For Everyone

Framework IT is passionate about the benefits of working with an MSP but some organizations, especially those that are smaller, may not think they can benefit from working with an MSP and prefer to take a reactive approach to IT. Framework IT developed the Evolution Framework to help make proactive IT strategy help your business scale and grow while saving you time and money.

Why should you work with an MSP?

Managed IT Service Providers act as the outsourced IT Team for a variety of clients. Different MSPs focus on different niches, but in general, all provide some form of support and strategy on how to use technology to improve business outcomes. MSPs operate as an ongoing service provider to their clients, many have adopted a monthly retainer model to mimic the function of an internal IT Team. The best MSPs will combine strategy, best practices, and support to create a roadmap for growth. 

As the world of technology gets more complex, it’s the responsibility of MSPs to help clients navigate it well. In over a decade serving clients as a managed service provider, we’ve encountered a few misconceptions about the relationship that we want to dispel.  

 

IT is not a priority right now

Maybe the status quo isn’t getting in the way and your business experiences few IT-related issues, but be wary of falling into the trap of, ‘ if it ain’t broke, don’t fix it.’ While there are some instances where that’s ok (family-owned restaurants may not need more than a few computers and a reliable wireless network) as your headcount grows, so too do IT environments, and managing them internally can become a challenge – especially because IT problems grow with the business.

In the early stage of company growth, leadership will take on the task of setting up everything from printers to email servers. Perhaps there may be a technical lead, like a CTO, who has the skills to deploy firewalls and server infrastructure. Yet as headcount and client interactions grow, so too do IT environments. Investing in IT can help save you in time and expenses down the line when your IT isn’t capable of scaling as your business does.

Don’t wait for IT to become a problem to invest in support. Implement best practices early on and find a managed services firm to lean on when issues arise.

Maybe the status quo isn’t getting in the way and your business experiences few IT-related issues, but be wary of falling into the trap of, ‘ if it ain’t broke, don’t fix it.’ While there are some instances where that’s ok (family-owned restaurants may not need more than a few computers and a reliable wireless network) as your headcount grows, so too do IT environments, and managing them internally can become a challenge – especially because IT problems grow with the business.

In the early stage of company growth, leadership will take on the task of setting up everything from printers to email servers. Perhaps there may be a technical lead, like a CTO, who has the skills to deploy firewalls and server infrastructure. Yet as headcount and client interactions grow, so too do IT environments. Investing in IT can help save you in time and expenses down the line when your IT isn’t capable of scaling as your business does.

Don’t wait for IT to become a problem to invest in support. Implement best practices early on and find a managed services firm to lean on when issues arise.

 

We have an internal technical resource(s)

When a company reaches a certain size, it’s inevitable that at least one, if not a few of its employees have some form of technical training.  After all, technology has permeated every aspect of business, from marketing and sales to administration and accounting. It is easy to understand how leadership, without the nuanced understanding of individual online services, may expect a marketing resource to be able to figure out how to troubleshoot a wireless access point issue. 

On the other hand, some organizations have taken the time to build their own internal IT department, with roles and support desks that look very similar to an MSP.  Internally, they have ticketing systems, asset management and escalation procedures that support the applications and workflows of that specific business. The processes in place should be replicable enough to hire additional resources to support internal initiatives.  

However, issues may arise that are outside of the capability of the internal team, and it may be necessary to lean on contractors to help get over individual humps. Still, the core of support and strategy will remain with the internal IT department. Most frequently, we see robust internal departments in companies with greater than 400 employees. Smaller companies typically do not have the capabilities necessary to keep up with IT support, strategy and security need themselves. An MSP can help your organization save money and maximize resources. It gives you access to a pool of experts at lower costs and simplifies technology budgeting.

 

We have a plan in place for IT issues but no vendor contract 

Some organizations decide that having a fixed monthly cost for IT services will exceed any unplanned expense that arises from having to call in a contractor on short notice and choose to be reactive to IT issues rather than proactive.  In others, the true cost of reactivity may be buried in lost productivity or data breaches. When considering the cost of break-fix vs an MSP, it’s important to understand the potential risk and cost along with the value of stable, consistent, and predictable IT in your organization.  

MSP’s like Framework IT offer proactive monitoring and a strategic vision for your business. The cost of technology can vary widely, especially when a problem arises that your business cannot afford to ignore. Proactive management not only minimizes downtime, improves continuity, productivity and security with a predictable cost structure. All providing peace of mind to you and your business.

The bottom line is MSPs provide IT support at a fraction of a cost. Framework IT works with your internal team to ensure that technology works for your business.

 

 

With over 10 years of experience, Framework IT will help you develop a personalized strategy to protect not only your technology, but your peace of mind. Framework understands the value that technology adds to your business, and we want to help bring your organization to the next level. Speak with one of our experts for more information.