Without an internal IT department to plan, implement, and support the voice and data service and overall technology infrastructure, opening a new office every few months was a costly, difficult challenge. The owners, non-technical professionals, were going to attempt to manage the technology themselves, which was a painful, confusing, and inefficient process that distracted them from their core competencies.
Framework IT designed, implemented, and supports an MPLS network that allows low latency connections to their cloud server environment as well as for their IP-Based phone system, which Framework IT also implemented and supports. The telephony and data network design allowed the company to easily add additional offices with a template technology model and predictable costs. The design also provided for automated local internet failover with a Cable internet provider in addition to the MPLS provider’s internet service as well as the ability for each office’s phone system to operate as a stand-alone entity in the event that a service or network issue disrupted the IP system’s connection to the company’s headquarters where the main system and voicemail reside. At a low upfront and ongoing cost, Framework IT delivered the client an enterprise-grade voice and data solution that can scale as fast and efficiently as the rest of their business.