1 October 2023
Once you log into your ReachUC Mobile app you will be brought to the Dial Pad by default.
From here you can dial a phone number or extension using the Dial Pad, followed by the Blue Phone icon.
You will then see the following screen while the call is ringing.
Once the call is answered successfully you will be brought to the following screen.
While your phone is asleep or with the ReachUC app open, incoming calls will alert you with the following screen.
Answer - Answers the incoming call.
Ignore - Ignores the call but caller still completes the ring cycle on their end before going to your voicemail.
Reject - Will reject and end the incoming call. The caller will then be sent directly to your voicemail.
You will notice the following icons can be clicked on which will give you additional functions during the call. When certain functions are enabled, there will be a shaded circle around the icon.
Clicking the Mic icon will let you Mute or Unmute your Mic.
The Speaker icon will place the call on Speakerphone.
Speaker Phone Off
Speaker Phone On
The Video icon will enable your mobile phone camera for video chat. When you click on this icon you will see the following sub-menu pop up allowing you to select which camera to use.
Camera Selection Pop-Up Menu
Click on the Hold icon to place the caller on hold. Click on Hold again to resume the call.
Caller is NOT on hold
Caller is on Hold
Clicking on the Keypad icon will bring up a Keypad to use while on a call. This Keypad will let you enter keys for options. For example, selecting an automated attendant option or following voicemail prompts when checking your voicemail. It is NOT used to make an outgoing call while on a call.
At the top of the Keypad screen, a log of the numbers you have selected will appear. You can remove this by clicking on the X icon. Clicking on Dismiss will exit the Keypad and return you to the in-call functions.
You can also use the visual voicemail feature on the app to check voicemail. To do this, click on the Globe PBX icon from the dial pad menu screen.
From here click on the Voicemail tab then click on the NEW folder icon.
You will then see the following visual voicemail options appear on the bottom of the screen. Click on the NEW option to load the voicemails in your inbox.
NEW - Retrieve new voicemails in inbox.
SAVED - Retrieve saved voicemails.
TRASH - Retrieve voicemails sent to trash (emptied daily).When the voicemail messages load, click on the Play icon to play the voicemail message you wish to hear. The recorded message will now begin playing.
Click on the Stop icon to stop the recorded message.
Click on the Save icon to move the voicemail to the Saved folder.
Click on the Trash icon to move the voicemail to the Trash folder.
If you have voicemail in your inbox, you will receive a notification that appears as a voicemail Recording icon on the bottom left corner of the Dialpad/Keypad screen. Click on it to check your voicemail. You can also dial 5001 to access your voicemail box.
Once you click on the voicemail icon you will be connected to your voicemail and the in call features screen. To follow the voicemail audio prompts and make selections, click on the Keypad icon.
The following keypad will appear. Use this to enter your pin and navigate the voicemail menu options.
While you have a call in progress, you will notice the following icons appear on the screen
To blind transfer a call directly to another extension click on the Transfer icon. This will place the caller on hold.
You will see the following dial pad screen appear. Use the dial pad to enter the extension or external phone number you want to transfer the call to followed by the Blue Phone icon. The call will then automatically transfer to the extension or external number you dialed.
To transfer but notify to whom you are transferring the call to first, click on Att. Transfer icon. This will place the caller on hold.
You will see the following dial pad screen appear. Use the dial pad to enter the extension or external phone number you want to transfer the call to followed by the Blue Phone icon.
Once whom you are transferring the call on hold to answers, you will be able to speak with them before transferring the call over. You will notice the following options appear on the screen.
Click on the Blue Transfer icon on the bottom left of the screen to complete the Attended Transfer.
While on a call, you will notice the following icons appear on the screen. You can add another call to begin a conference call by clicking the Add call icon. Note: This does not place the active call on hold.
This will bring you to the dial pad menu. Use the dial pad to enter the extension or external phone number you wish to conference in followed by the Green Phone icon.
Once whom you want to begin a conference with answers the call you will see the Join option on the screen.
Click on the Join icon to merge the caller on hold into the current conversation, creating a 3-way conference call. Note: To add more callers to the conference, click on Add call and repeat the process.
If you are on a call or a conference call and receive an incoming call, you can add them to your call or conference. To do this answer the incoming call. Then click on Join.
While on a conference call you will have the option to end the conference by pressing the Red End Call icon or the option to Split the call.
Click on End Call to end conference call and disconnect all callers.
Click on the Split icon to split the conference call. This will separate all callers from the conference and place them on hold.
Once Split, all the calls will be separated and placed on hold individually.
Tap the Hold icon to speak with this caller.
Tap on the Switch Icon to pull up other callers from the conference that are on hold.
From here Tap on the Caller on hold you wish to switch to.
To enable DND and prevent incoming calls to the ReachUC app, click on the Framework | IT icon on the top left corner of the home screen.
The following option will pop up. Click on the slider to enable DND.
Once DND is enabled DND in red will appear under the Framework | IT icon.
Do you have more questions on VoIP? Click here to learn more about VoIP at Framework IT.