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Contact Center as a Service (CCaaS) Providers in Chicago

Your organization's contact center plays a critical role in customer satisfaction, retention, and relationship-building. As customer expectations evolve, many organizations are eager to unlock the unique benefits of a contact center as a service (CCaaS). A feature-rich, cloud-based contact center helps you bridge critical communication gaps, improve the customer experience, and support long-term organizational growth.

About Our Service

Framework IT is your trusted resource for implementing and managing cloud-based communications systems. We help organizations improve their customer experiences, efficiency, and productivity with Contact Center — a cloud-based contact center that meets your staff's and customers' every internal and external communication need. 

Contact Center improves and standardizes your organization's customer interactions. Here are a few of the benefits of our cloud-based Contact Center: 

     → We don't charge setup fees.
     → Our service is simple to deploy and configure.
     → Our CCaaS features a clean, intuitive user interface (UI).
     → You can connect your CCaaS to any phone system.

Our Contact Center as a Service Key Features

Our feature-laden CCaaS platform goes beyond the standard call center features. With cutting-edge functionalities like intuitive dashboards and third-party integrations, Contact Center is easy to use and robust to meet your organization's unique needs. Explore Contact Center's key features below.

Channel Types

Omni-Channel Contact Center allows communication via multiple channels, including the following: Voice, SMS, Web Chat & Email

Agent Experience

With Contact Center, enjoy agent experience through the following: Web-based UX, Downloadable client browser-based softphone, PBX phone support, Call dispositions, Call notes, Screen pop/agent scripting support, Contact history display, Canned responses & more!

Dashboards and Reporting

With Contact Center, you have access to the following dashboards and reports: Standardized reports, Customizable reports, Report subscriptions, Real-time agent dashboards, Real-time queues dashboards & Customizable reports on nearly any key performance indicator

Third-Party Integrations

Third-party integrations include: Customer relationship management (CRM) platforms like Salesforce, Zendesk, Zoho, and Shopify, Cloud storage solutions like Amazon Web Services (AWS), Google, Azure, secure file transfer protocol (SFTP), and file transfer protocol secure (FTPS), Text-to-speech (TTS) solutions like Google, Microsoft, and IBM Watson & Workforce management (WFM) support solutions.

  • Channel Types

    Omni-Channel Contact Center allows communication via multiple channels, including the following: Voice, SMS, Web Chat & Email

  • Agent Experience

    With Contact Center, enjoy agent experience through the following: Web-based UX, Downloadable client browser-based softphone, PBX phone support, Call dispositions, Call notes, Screen pop/agent scripting support, Contact history display, Canned responses & more!

  • Dashboards and Reporting

    With Contact Center, you have access to the following dashboards and reports: Standardized reports, Customizable reports, Report subscriptions, Real-time agent dashboards, Real-time queues dashboards & Customizable reports on nearly any key performance indicator

  • Third-Party Integrations

    Third-party integrations include: Customer relationship management (CRM) platforms like Salesforce, Zendesk, Zoho, and Shopify, Cloud storage solutions like Amazon Web Services (AWS), Google, Azure, secure file transfer protocol (SFTP), and file transfer protocol secure (FTPS), Text-to-speech (TTS) solutions like Google, Microsoft, and IBM Watson & Workforce management (WFM) support solutions.

 

Why Make the Switch to Framework IT's Contact Center?

A CCaaS boasts several benefits, including:

  • Flexibility: Customers like to communicate with businesses in a variety of ways. Contact Center enables you to meet varied user experience (UX) expectations by supporting several communication channel types, including phone, text, email, chat, and video.
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  • Resiliency: A cloud-based system won't fail if there's a local issue, reducing unnecessary downtime. Framework IT's Contact Center also improves data security by offering a wide range of data privacy and cybersecurity safeguards.
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  • Convenience: Your client's entire call, billing, chat, and sales history is available in real time within Contact Center. Your team can also securely access user information from any device, whether on or off your organization's premises. Accessible information makes serving their needs easier and hassle-free, improving the employee and customer experience.
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Looking for a Contact Center in Chicago? Contact Framework IT Today

 

Build an exceptional communication experience with our premium Contact Center solution. Contact us today to discover how we can help you switch to our comprehensive CCaaS.
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What Our Clients Are Saying...

  • "During a recent storm, we were back up and running before all the other businesses in the area including Chase Bank & CVS thanks to Framework. I love the peace of mind that Framework Communications delivers."

    Kimbark Beverage Distributors

    CEO & President

  • “You guys make it easy. we can't tell you how much we appreciate the fact that you're responsive and we never feel like a burden, nor do we feel like we're being taken advantage of, which was a consistent issue with our previous service provider.”
    The Compounder

    Vice President