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Unified Communications

Framework IT provides A reliable, cost-effective communications system backed by white-glove implementation and support.

What we do...

Framework IT's award-winning team of experts will design, build, manage, and maintain your company’s communication infrastructure across phones, mobile devices, and PC's.

Providing Exclusive Services

How we do it

Never Miss a Call

Our Find Me, Follow Me technology will “find you” at up to five (5) locations ensuring you never miss a call, even when you’re out of the office.

Automatic Call Distribution (ACD)

Used to route calls in a call center environment to the appropriate agents, based on factors such as time, availability, behavior, and priority levels. Shared virtual call paths ensure that your customers never receive a busy signal.

Call Reporting

Track call activity and metrics to build actionable business intelligence.

Automated Call Forwarding

Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone, or your phone is busy.

Mobility

Low-cost Android and iPhone applications to ensure your communication systems are always available.

Support

Our team of expert engineers provide unlimited remote and onsite support for technology issues to increase productivity and eliminate uncertainties.

  • Never Miss a Call

    Our Find Me, Follow Me technology will “find you” at up to five (5) locations ensuring you never miss a call, even when you’re out of the office.

  • Automatic Call Distribution (ACD)

    Used to route calls in a call center environment to the appropriate agents, based on factors such as time, availability, behavior, and priority levels. Shared virtual call paths ensure that your customers never receive a busy signal.

  • Call Reporting

    Track call activity and metrics to build actionable business intelligence.

  • Automated Call Forwarding

    Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone, or your phone is busy.

  • Mobility

    Low-cost Android and iPhone applications to ensure your communication systems are always available.

  • Support

    Our team of expert engineers provide unlimited remote and onsite support for technology issues to increase productivity and eliminate uncertainties.

Our experts are ready to answer your questions. Reach out!

What Our Clients Are Saying...

  • “Their responsiveness and timeliness when resolving issues are impressive.”

    Butler Specialty

    President

  • "When I assign a project, they execute independently and keep me updated on what’s happening."

    Corporate Settlement Solutions

    Chief Operating Officer