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Unified Communications

Unite your company's communication infrastructure with Framework IT. We provide a reliable, cost-effective communications system for your business. Our managed IT services, unified communications and other offerings come backed by white-glove implementation and support based in Chicago.

What We Do...

Our results-driven methods can help your company boost productivity by streamlining your communications. As a Chicago-based unified communications provider, we'll make sure you stay in the loop about what's going on in your organization. Our quality of service and short response times — often under 10 minutes — have earned us a 97% partner satisfaction rating.

Providing Exclusive Services

This Is How We Do It

Dedicated Calling Locations

The Framework IT Find Me, Follow Me technology will ensure you never miss a call from a potential customer. With this technology, you can "be found" via any device you use, whether it be a desk phone, computer, or mobile device, even when you're not in the office.

Advanced Call Routing

Your customers never have to receive a busy signal. Our advanced call routing and call center features can route customer calls by assessing priority levels, behavior, time and availability to connect callers with representatives.

Call Reporting

Trust a unified communications company that empowers you to build actionable business intelligence by tracking call activity and metrics.

Automated Call Forwarding

Power or network outages need not interrupt your business. Our automated call-forwarding function forwards your calls to an extension, group, another phone number, or to mobile devices to make sure no call goes unanswered.

Mobility

We offer cost-effective solutions for Android and iPhone users to keep your systems running consistently regardless of your device preferences.

Support

Enhance your company's productivity with access to unlimited on-site and remote technical support from our team of expert engineers that deliver a 95% + CSAT score.

  • Dedicated Calling Locations

    The Framework IT Find Me, Follow Me technology will ensure you never miss a call from a potential customer. With this technology, you can "be found" via any device you use, whether it be a desk phone, computer, or mobile device, even when you're not in the office.

  • Advanced Call Routing

    Your customers never have to receive a busy signal. Our advanced call routing and call center features can route customer calls by assessing priority levels, behavior, time and availability to connect callers with representatives.

  • Call Reporting

    Trust a unified communications company that empowers you to build actionable business intelligence by tracking call activity and metrics.

  • Automated Call Forwarding

    Power or network outages need not interrupt your business. Our automated call-forwarding function forwards your calls to an extension, group, another phone number, or to mobile devices to make sure no call goes unanswered.

  • Mobility

    We offer cost-effective solutions for Android and iPhone users to keep your systems running consistently regardless of your device preferences.

  • Support

    Enhance your company's productivity with access to unlimited on-site and remote technical support from our team of expert engineers that deliver a 95% + CSAT score.

Get in Touch

For complete business IT and unified communications as a service in the Chicago area, use the form below to request a consultation!

 

What Our Clients Are Saying...

  • “Their responsiveness and timeliness when resolving issues are impressive.”

    Butler Specialty

    President

  • "When I assign a project, they execute independently and keep me updated on what’s happening."

    Corporate Settlement Solutions

    Chief Operating Officer