Framework IT provides reliable, cost-effective communications system backed by white-glove implementation and support.
What we do...
Framework IT's award-winning team of experts will design, build, manage, and maintain your company’s communication infrastructure across phones, mobile devices, and PC's.
How we do it...
Never Miss a Call
Our Find Me, Follow Me technology will “find you” at up to five (5) locations ensuring you never miss a call, even when you’re out of the office.
Automatic Call Distribution (ACD)
Used to route calls in a call center environment to the appropriate agents, based on factors such as time, availability, behavior, and priority levels. Shared virtual call paths ensure that your customers never receive a busy signal.
Call Reporting
Track call activity and metrics to build actionable business intelligence.
Automated Call Forwarding
Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone, or your phone is busy.
Mobility
Low-cost Android and iPhone applications to ensure your communication systems are always available.
World-Class Support
24/7 IT experts available at your fingertips or by phone.
Our experts are ready to answer your questions. Reach Out!
What Our Clients are Saying...
Chief Operating Officer
- Corporate Settlement Solutions
"When I assign a project, they execute independently and keep me updated on what’s happening."
President
- Butler Specialty
“Their responsiveness and timeliness when resolving issues are impressive.”
