Managed Help Desk Services

Keep your business online and thriving with Framework IT’s managed help desk services.

Avoid Productivity Issues With an Outsourced IT Help Desk

Don’t let IT challenges disrupt your workflow. With Framework IT’s managed help desk services, you can rapidly resolve issues and keep your focus on what matters most. Our team is readily available via a quick call, email, or portal message, ensuring you have prompt, efficient support for all your IT needs. With decades of expertise and over 70 unique credentials, we help you quickly overcome up to 97% of your IT challenges through our streamlined remote support process.

Unlimited Remote Help Desk Services for Every IT Need

Our outsourced tech support includes ongoing maintenance, installations, configurations, and troubleshooting for:

Desktops, laptops, and mobile devices
Email, antivirus, and firewalls
Printers and peripherals
Network devices, like routers and switches
Software applications
Cybersecurity measures
Servers, storage, and cloud services

Why Businesses Choose Framework for Managed Help Desk Services

Framework specializes in providing managed help desk services to small to medium-sized businesses in a variety of fields, including law firms and legal services, financial institutions, marketing organizations, consulting firms, and many more. Discover why we’re the trusted choice for businesses throughout Chicagoland and across the country.

Unparalleled Customer Service

At Framework IT, client satisfaction is our priority. We’re committed to providing robust managed IT solutions that align with your business goals and help you manage a more agile, cost-effective technology environment. Our CSAT score of 97% reflects this commitment to quality, measured through surveys sent to clients after each support ticket.

Improved Uptime

Our proactive approach to help desk support—which is guided by our core best practices—reduces IT issues by over 30% on average. This allows you to stay online and enjoy a more stable IT environment.

Expert Support

With a team holding over 70 unique certifications and hundreds in total, our expertise ensures that your IT challenges are met with effective and knowledgeable solutions.

Simplified IT Budgeting

At Framework IT, we don’t believe in hourly support charges or ticket-based fees. Our unlimited managed help desk services are built directly into our managed services support model, ensuring your month-to-month costs are predictable and budget-friendly.

Robust Vendor Management

We’re committed to making your IT experience as seamless as possible. Our remote managed IT services also act as a liaison between your technology vendors. With Framework as your single point of contact, you can manage your IT assets, licenses, and more with ease.

Our Managed Help Desk Services Are Here to Answer All Your IT Questions

How Quickly Can Framework IT Respond to Support Requests?

At Framework, we know that every second counts, especially when it comes to downtime. We’re proud to maintain an average response time of under 15 minutes, ensuring that your IT needs are addressed promptly and IT issues don’t bog down your operations.

Can Framework Provide Insights Into My IT Infrastructure Performance and Suggest Optimizations?

Yes, Framework IT not only resolves your IT issues, but also offers proactive insights into your IT infrastructure’s performance. Leveraging our best practices and Business Optimization Process, we identify areas of improvement, enhance system efficiency, and reduce issues by more than 30%.

Can Framework IT Assist With More Than Just Immediate Support Needs?

Absolutely. Our managed help desk services are just one aspect of our comprehensive managed IT solutions. From vCIO consulting and endpoint security to major IT projects, we’re your trusted provider of IT support, strategy, security, and more.

Get in Touch With Framework IT Today

"*" indicates required fields