“My call was returned immediately, and the problem was fixed right away. I appreciate the fast and efficient response from the staff at Framework!”
“If something’s not working, we call them, and it gets fixed. It’s that simple.”
“You don’t just need an IT person. Quite frankly you need a network person, a PC person, a mobile device person. Even if you wanted to have your own IT department, you probably couldn’t find a person that could do all of that, and so what’s nice about Framework is that if we have a big phone issue, they’ll bring in their phone support. You suddenly have the full effort of a very big IT department working on your issue.”
“Their responsiveness and timeliness when resolving issues are impressive.”
“When I assign a project, they execute independently and keep me updated on what’s happening.”
“They never give up on a problem. They’re true partners in every sense of the word.”
“They really listen to what my needs are and make sure they’re recommending something that will meet it.”
“You guys make it easy. we can’t tell you how much we appreciate the fact that you’re responsive and we never feel like a burden, nor do we feel like we’re being taken advantage of, which was a consistent issue with our previous service provider.”
“During a recent storm, we were back up and running before all the other businesses in the area including Chase Bank & CVS thanks to Framework. I love the peace of mind that Framework Communications delivers.”
“I am consistently impressed by the responsiveness of Framework’s technical staff.”
“They provide top-notch customer service and response times – I can’t ask for more.”
“Fast, knowledgeable, personable. Everything a help desk should be!”
I started working with Framework in a very limited capacity 5 years ago and they so consistently exceeded expectations. I now rely on them for essentially all of my IT needs.
