14 May 2022
The explosion of technology in the last decade has been incredible to experience. From smartphones and tablets to sophisticated cloud technology and CRM software, new developments have changed the way we do business in every industry. One area that has been completely restructured is communications. With so many different forms of communication and technology, how do you know the best way to reach someone? Unified communications attempts to answer that question.
If you are like most people, you’re probably wondering, “what is unified communications?” In its most basic form, unified communications is a term used to describe communication systems designed to integrate and combine multiple forms of technology into a single platform. These platforms can be custom-tailored to each business’s needs and usually include features like voice, data and video.
From the end user’s perspective, unified communications systems combine email, voice, SMS, fax, video and more into a single-user mailbox or desktop. They often include additional features like instant messaging, work scheduling, voice response systems, and other interactive capabilities.
It’s impossible to claim every organization will receive the same benefits from implementing a unified communications system; however, there are comprehensive benefits most companies enjoy after making the transition:
If you are looking to reduce the delays, confusion and inconveniences associated with not being able to reach the people you need when you need them, you may want to consider a change in the way your company operates. At Framework Communications, we offer Avaya Unified Communications Solutions so that you can communicate “at the speed of business…without breaking stride.