How to Troubleshoot Home Internet and Network

Hybrid work has increased the demand for remote tech support from MSPs. With a mix of remote and in-person employees, companies need reliable and secure support for their technology infrastructure, including home networks and internet connections.

  1. Check your modem and router: Make sure they are powered on and all cables are securely connected.
  2. Restart your devices: Restart your modem, router, and computer to see if that resolves the issue.
  3. Check for outages: Visit your internet service provider’s website to see if there are any reported outages in your area.
  4. Check your Wi-Fi signal: Make sure you are in the range of your router, and there is no interference from other electronic devices.
  5. Try a wired connection: If possible, connect your computer directly to the router with an Ethernet cable to see if that resolves the issue.
  6. Check for malware: Make sure your computer is free from malware, which can cause connectivity issues.
  7. Check your router settings: Log in to your router’s web interface and check for any issues with your settings.
  8. Test your connection speed: Use a speed test website to check your internet connection speed. 
  9. Contact your internet service provider: If none of the above steps resolve the issue, contact your internet service provider for further assistance.
  10. Update your router’s firmware: Sometimes, a firmware update can fix bugs and improve performance. Check the router’s manufacturer’s website to see if any updates are available.

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