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by Sarah Fader

4 December 2021

How to Submit a Help Desk Ticket

Beyond succinctly describing the IT issue you're having, there are a few key pieces of information that you should include in your requests.

To open a ticket please do one of the following:

  • Email helpdesk@frameworkit.com

  • Call (312) 564-4888

  • Desktop Agents - right-click the Framework IT icon in the bottom right corner of your desktop

Our team can better assess and assign the best technician to resolve your issue if you include the following...

1. Workstation Name 

Can be found by right-clicking the Framework IT logo in your task tray and selecting “System Information.” If we know which workstation is having the issue, we can do a lot of troubleshooting on the backend to confirm issues before reaching out.


2. Best Contact Information 

This should include your windows of time and the best number to be reached at. This helps avoid additional back and forth and increases the possibility for resolution quickly.

 

3. Messages and Error Codes 

If there is a specific message or error code received, take note in your ticket with a screenshot of the number/verbiage. Details matter, the more we have, the more we can lookup or reference.

 

 

 

Do you have more questions on IT and network support? Click here to connect with one of our network support specialists.