Transform Your Operations With a Robust Business Communication Platform
Having an effective business communication solution dictates your ability to communicate internally and with your customer base. At Framework IT, we understand just how important an effective platform can be. With extensive experience installing and managing business communications platforms for over 500 companies—including Fortune 500 companies, iconic local businesses, and Chicagoland's largest hospital systems—our team is well-equipped to support your business in its quest for effective communications.
Business VoIP
We provide VoIP phone services and systems with friendly, expert support. Our goal is to help you implement and maintain your business phone system so your communications are flexible, scalable, and reliable.
Unified Communications
Backed by our award-winning customer service, we deliver a full business unified communication platform that streamlines everything from voice and video calls to instant messaging and fax.
Call Center
Framework IT provides cost-effective, enterprise-level call center capabilities delivered from the cloud. Our solutions are backed by an award-winning team of experts dedicated to your continual success.
Contact Center
Our complete omnichannel contact center solutions leverage the cloud and a diverse suite of capabilities to enhance your customer experience and improve operational efficiency.
Frequently Asked Questions About Communication Services
Q What are business communication services, and what's included in a business communication platform?
Q What is a cloud phone system, and how is it different from a traditional PBX or landline system?
Q What's the difference between VoIP and unified communications (UCaaS)?
VoIP (Voice over Internet Protocol) is business phone service delivered over the internet: making and receiving calls, voicemail, and call routing. Unified communications (UCaaS) is broader, folding voice together with video meetings, instant messaging, screen sharing, and fax in a single platform. Put simply, VoIP handles the calls; unified communications ties calling to every other way your team connects.
Framework IT provides both, along with call center and contact center solutions, as part of its business communication services.
Q What's the difference between a call center and a contact center?
Q Is Microsoft Teams enough for business phone calls, or do you still need a phone system?
Teams handles internal chat, video, and basic calling well, and with an add-on it can place external phone calls. For many businesses that isn't a full phone system. Teams alone often lacks advanced call routing, auto-attendants, call queues, call recording, and detailed call reporting. A common approach keeps Teams as the everyday interface while a dedicated telephony platform powers business calling behind it.
Framework IT supports this hybrid setup, using Teams as the interface while its phone system delivers the advanced calling features.
Q Should a business use one provider for both its phones and its IT, or keep them separate?
You can do either, but combining them under one provider usually means fewer headaches. When your phone system, network, and IT support share a provider, there's one team to call when something breaks, no finger-pointing between vendors, and tighter coordination, since voice runs over the same network your IT team already manages. Separate vendors work too, but they add relationships to juggle and gaps where problems fall between them.
Framework IT manages both IT and business communications, so one partner supports the whole environment.
Q How is a business phone system priced — per user, per line, or a flat monthly fee?
Most business phone systems use a predictable per-user subscription billed monthly, rather than charging by the line or by the call. Each user seat usually includes calling, voicemail, and mobile and desktop apps, with a few premium features priced per user on top. Phone hardware is normally a separate one-time purchase or a rental. Government telecom taxes and regulatory fees are billed separately, as they are with any provider.
Q Do you have to buy desk phones, or can staff just use an app on their computer or cell phone?
Q Can a business keep its existing phone numbers when switching communication providers?
Q What happens to a cloud phone system during an internet or power outage?
A cloud phone system depends on internet and power at your location, so if either goes down, desk phones in the office stop working. The advantage is that your calls live in the cloud, not on a box in your closet. Providers set up automatic failover, so incoming calls reroute to mobile apps, voicemail, or another number during an outage, and staff keep taking calls on cell data.
Framework IT configures this failover routing when it sets up a client's phone system.
Q How do I choose a business phone and communication services provider in Chicago?
Look past the feature list to how the provider supports you after installation. Strong questions to ask: Is support handled in-house or outsourced? How quickly do they resolve issues? Do they plan the rollout and port your numbers for you? Will they integrate with the tools you already use? For a Chicago business, a local provider that also manages IT can coordinate voice and network together.
Framework IT provides business communication services and managed IT from Chicago, supporting companies across the Chicago area and nationwide.
Q How much do business phone and VoIP services cost in the Chicago area?
Business phone service in the Chicago area is priced the same way it is nationally: a flat monthly fee per user, not by your location. What you pay depends on how many users you have and which features they need, plus any desk phone hardware and the government telecom taxes and fees that apply to every provider. Being in Chicago doesn't set the price; your user count and feature mix do.