Stop Security Incidents in Their Tracks With Managed Detection and Response From Framework IT
Framework IT's managed detection and response (MDR) combines cutting-edge technology with human expertise to proactively identify and neutralize advanced threats. Unlike traditional security services that focus on prevention, our MDR solution takes it further, continuously monitors your network, detecting suspicious activities and swiftly responding to security incidents.
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Get in touch to learn how top-notch security tools from Framework IT can help you proactively detect and respond to threats before they do damage to your business.
Benefits of Managed Application Control
Rapid Threat Response When a threat is detected, our team rapidly contains the incident to minimize damage and disruption to your business. Leveraging automation and human expertise, we neutralize threats efficiently and effectively.
Comprehensive Incident Response Following an incident, we provide you with a detailed incident response report outlining the attack, its impact, and steps taken to mitigate the threat. Our security experts offer valuable insights to help you strengthen your defenses and prevent future attacks.
Find Answers for Your Frequently Asked Questions About Managed Detection and Response
Q What is managed detection and response (MDR)?
A
MDR is a security service that pairs monitoring technology with a human team to watch your environment around the clock, spot threats that slip past preventive tools, and respond fast to contain them. Unlike static defenses that only try to block attacks, MDR assumes some will get through, so it focuses on catching active threats and stopping them before they spread.
Q What does an MDR service include?
A
An MDR service typically includes continuous threat monitoring, advanced detection using behavioral analysis and threat intelligence, rapid investigation of alerts, and hands-on response to contain and remove threats. Most providers also deliver a post-incident report explaining what happened, its impact, and how to prevent a repeat. Good MDR spans endpoints, servers, and cloud services, not just one layer.
Q What's the difference between MDR and EDR (endpoint detection and response)?
A
EDR is the technology installed on devices to detect and contain threats on laptops, desktops, and servers. MDR is the service that runs that technology for you, adding a 24/7 human team to investigate alerts, hunt threats, and respond. Put simply, EDR is a tool; MDR is the tool plus the people who operate it.
Q What's the difference between MDR and an MSSP (managed security service provider)?
A
A traditional MSSP mostly manages security tools and forwards alerts, leaving your team to investigate and respond. MDR goes further: the provider's analysts investigate alerts, hunt for hidden threats, and actively contain incidents on your behalf. The difference is ownership of the response. MSSPs tend to notify; MDR services act. Framework IT delivers MDR with active threat containment as part of its managed IT security services.
Q Does MDR protect cloud environments like Microsoft 365 and Google Workspace?
A
Yes. Modern MDR extends beyond devices to cloud platforms like Microsoft 365 and Google Workspace, where it watches for suspicious logins, unauthorized email forwarding, risky file sharing, and data exfiltration. As more work and data move to the cloud, detection and response that only covers endpoints leaves a large gap. Strong MDR treats cloud and identity as core coverage, not an add-on. Framework IT's MDR covers Microsoft 365, Google Workspace, and Azure identity alongside endpoints and servers.
Q Can MDR detect compromised credentials and identity-based attacks?
A
Yes. Identity is now a primary target, so MDR services monitor authentication activity for signs of compromised credentials, brute-force attempts, and unusual access. In cloud environments like Azure and Microsoft 365, that means flagging logins from unexpected locations, impossible-travel patterns, and access that breaks a user's normal behavior, then responding before an attacker moves deeper into the environment.
Q What happens when an MDR service detects a threat?
A
When MDR detects a threat, the provider's analysts investigate to confirm whether it's real, then move quickly to contain it, often by isolating the affected device or account to stop the spread. After containment, they remove the threat and deliver an incident report covering what happened, the impact, and steps to harden defenses. The goal is to limit damage, not just send an alert.
Q What should you look for in an MDR provider?
A
Look for round-the-clock monitoring by real analysts, not just automated alerts, and confirm the provider can actively contain threats rather than only notifying you. Check the coverage scope: endpoints, servers, cloud apps, and identity should all be included. Ask how fast they respond, how they report incidents, and whether the service integrates with the rest of your security stack.
Q Does a small or midsized business need MDR?
A
Most small and midsized businesses benefit from MDR because they face the same threats as large enterprises but rarely have a 24/7 security team of their own. Attackers often target smaller firms expecting weaker defenses. MDR gives these organizations enterprise-grade detection and response without hiring and staffing an in-house security operations team, which is usually cost-prohibitive at that size. Framework IT provides MDR built for organizations with 10 to 100 employees.
Q How is managed detection and response priced?
A
MDR is usually priced as a recurring monthly subscription rather than a one-time purchase, most often per user or per device, and sometimes by data volume. Providers frequently bundle it into a broader managed security or managed IT package. Pricing depends on the size of your environment and how much coverage you need across endpoints, cloud, and identity. Ongoing monitoring makes it an operating cost, not a capital one.
Q Where can I find managed detection and response (MDR) services in the Chicago area?
A
Chicago-area businesses can find MDR through managed IT and cybersecurity providers that serve the region, including local managed service providers (MSPs) that build detection and response into their security offerings. When comparing options, favor a provider with a 24/7 team, coverage across endpoints and cloud, and experience with businesses like yours. A local partner can also coordinate response alongside your broader IT support. Framework IT provides managed detection and response for businesses across Chicago and the surrounding suburbs.
Q Do professional services firms in Chicago need MDR?
A
Professional services firms in Chicago, such as law, accounting, financial services, and consulting practices, are strong candidates for MDR because they hold sensitive client data and often face regulatory and cyber insurance requirements. These firms are attractive targets, yet most run lean without dedicated security staff. MDR gives them continuous monitoring and rapid response that protects client trust and supports compliance obligations. Framework IT delivers MDR to professional services firms throughout the Chicago area.