Current Clients: 312-265-8733 | Service Hotline: 312-564-4888

Managed IT Support in Chicago

Professional IT Support for Local Businesses

At Framework IT, we deliver fully managed IT services that reduce downtime, increase operational efficiency, and align your technology with long-term business goals. Whether you're a growing organization or an established firm, our approach blends expert support, forward-thinking strategy, and built-in security into one seamless partnership.

Since 2008, we've helped companies throughout Chicago run more reliably and securely. We support over 4,000 users across 100+ organizations. Our difference lies in our partnership model. We don't profit from your problems. Instead, we help reduce IT issues by an average of 30 percent and reward you with lower monthly pricing when you align with best practices.

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Schedule a Consultation for Managed IT Support in Chicago

If you're looking to optimize your technology infrastructure, there's no better choice than Framework IT. Get in touch with our team today, and let's discuss how our world-class managed IT support can help your business thrive.

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Why Businesses Trust Framework IT for Managed Services

Reliable, Proactive IT Support

We resolve most issues remotely within minutes. When onsite support is needed, it's always included. With guaranteed response times and live help instead of voicemails, your team stays productive and supported.

Fixed Monthly Pricing with No Hidden Costs

Our flat-rate plans cover everything. That includes onboarding, help desk support, robust cybersecurity, and vCIO consulting. You'll never receive surprise invoices for common tasks like setting up new employees or replacing workstations.

Comprehensive Security Built In

Every plan includes our full cybersecurity suite. This includes endpoint protection, managed detection and response, Microsoft 365/G Suite tenant monitoring, vulnerability scanning, email filtering, and 24/7 threat monitoring. All of this is monitored 24x7x365 by a third-party Security Operations Center. No upsells. No compromises.

Strategic Guidance That Drives Results

Each client works with a dedicated Virtual CIO. This is an experienced engineer who leads quarterly planning sessions, monitors KPIs, reduces risk, and helps you forecast and budget for technology that truly supports your business goals.

Explore Our Robust Managed IT Support Solutions 

At Framework IT, we're proud to be the trusted IT consulting company in Chicago for managed IT support, strategy, and cybersecurity. Explore our full suite of managed IT support services below.

Help Desk Support

Technology challenges can disrupt your operations and productivity. Framework IT's managed help desk services provide you with quick and efficient tech support so you can keep your operations running smoothly and your employees focused on what matters most.
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Onsite Support

Not every technical challenge can be dealt with remotely. Fortunately, our team is equipped to handle a wide variety of onsite issues, whether you're facing challenges with your networking equipment, computers, servers, or something else entirely.

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Server and Network Management

Your network and servers are essential for data storage, application access, file sharing, and more. Framework IT's managed network services help you optimize your infrastructure and ensure that your systems are always running smoothly.
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IT Asset Management

Managing your IT assets can be challenging to perform in-house. Our support solutions help you reduce IT expenses, simplify asset procurement, fortify your technology suite against emerging threats, and more.

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30%

Improve Resolution Times

15+

Years Of Experience

100%

Satisfaction Guarantee

Client Success in Action

A growing investment bank in Chicago partnered with Framework IT for managed services after outgrowing its internal IT resources. The company faced frequent disruptions, cybersecurity vulnerabilities, and lacked a clear technology strategy. These issues were slowing productivity and increasing risk.

Framework IT implemented the Business Optimization Framework to bring order and stability to their IT environment. During onboarding, we improved documentation, deployed a complete cybersecurity stack, and introduced a dedicated Virtual CIO to guide long-term technology planning and risk management.

Results included:

  • Tickets per employee per month decreased from 1.79 to 0.96
  • Mean Time to Resolution dropped from 9 hours to 4 hours
  • Support hours per user per month decreased from 1.36 to 0.58

By partnering with Framework IT, the investment firm gained a reliable and secure technology foundation. Their leadership team was able to focus on core operations with confidence in their IT systems.

What’s Included in Your Managed Services Plan

We provide comprehensive coverage that includes:

  • Unlimited remote and onsite IT support
  • A dedicated Virtual CIO for strategic planning
  • Technology lifecycle management and budgeting support
  • Industry-leading cybersecurity protections
  • Real-time security operations and incident response
  • Email filtering and phishing protection
  • Security awareness training for your staff
  • Microsoft 365 and Google Workspace support
  • Flat-rate pricing with no surprise billing
  • You also receive monthly performance reports and access to our client knowledge base to keep your team informed.

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How Framework IT Stays Ahead for You

Proactive Recommendations That Reduce Costs

Our Business Optimization Framework helps you adopt IT best practices. As your environment becomes more standardized and efficient, you experience fewer IT problems. In return, we lower your monthly pricing as a reward.

Ongoing Team Development

All engineers participate in continuous training and mentoring. They also stay up to date with certifications and best practices through industry associations. You benefit from a knowledgeable team that brings fresh insight to your environment.

Service Evolution Based on Feedback

We refine our processes based on client surveys, help desk metrics, and strategic review meetings. Your experience improves over time because we adapt our approach to fit your goals.

Long-Term Employee Tenure

Our team has a 95 percent retention rate and an average tenure of more than five years. That means you'll work with engineers who know your environment, care about your success, and deliver consistent service.

What Our Clients Are Saying

★★★★★

"As a former owner of an MSP, I understand how challenging it can be to price IT services effectively. When I discovered Framework IT, I was blown away by their unique model—it perfectly captures what I tried to achieve for years in my own business. Their approach is transparent, fair, and...
"As a former owner of an MSP, I understand how challenging it can be to price IT services effectively. When I discovered Framework IT, I was blown away by their unique model—it perfectly captures what I tried to achieve for years in my own business. Their approach is transparent, fair, and tailored to fit the needs of businesses of all sizes, making it easy to budget. But what truly sets Framework IT apart is their commitment to partnership. They don't just offer support; they genuinely partner with you to ensure your success and back that up with their business model. Their team is incredibly responsive, knowledgeable, and always willing to go the extra mile to resolve any issues quickly. If you're in the market for an IT provider that combines innovative pricing with top-notch service, look no further than Framework IT."

Mark Kennedy

"Framework IT provides so much more than network support for our organization. We value the insightful advise and long term planning strategies offered to us. Framework IT scales technology solutions to our needs at a budget we can support. Year after year, we receive dependable service from...
"Framework IT provides so much more than network support for our organization. We value the insightful advise and long term planning strategies offered to us. Framework IT scales technology solutions to our needs at a budget we can support. Year after year, we receive dependable service from Framework IT."

Oak Leyden

FAQs About Managed IT Services in Chicago

What’s the typical onboarding process?
We recommend allocating 45-60 days for the standard onboarding process to avoid sacrificing quality for speed. This ensures that Framework does not require too much time on the client's calendar in each period and that the client is not pressured to track down documentation on a too rapid or unrealistic timeline. That said, due to other urgent factors, such as contract expirations, acute client needs, etc., Framework has expedited this process to as quickly as under 30 days, or even as short as a couple weeks. The important thing in any expediting scenario is that we do not collectively sacrifice quality for speed, as a quality onboarding process sets the tone for a successful start to the partnership.
How does Framework IT handle cybersecurity?
Far beyond the installation of a simple anti-virus, all Framework IT clients receive a complete cybersecurity stack as part of their plan. This includes endpoint detection and response security, remote monitoring & management, managed detection & response, cloud response, identity response for Azure, managed application control for Windows devices, dark web monitoring, SIEM (Security Information & Event Management System) logging, automated external vulnerability scans, advanced email security, security awareness training & mock phishing, and multi-factor authentication in the workplace.
What does unlimited help desk support entail?
  • Standard Help Desk Hours: M-F, 8 AM - 5 PM CT
    • This is when the Help Desk is most fully staffed.
  • Extended Support: M-F, 5-9 PM CT, weekends 8 AM-5 PM CT.
    • Help Desk support during these hours is still covered for all priority levels but the Help Desk is not as fully staffed.
  • Emergency support (High Urgency/High Impact)
    • Critical and High Priority Issues are still covered outside of the Standard Help Desk Hours and Extended Support Hours noted above.
    • Medium and Low Priority tickets would be billable outside of the Standard Help Desk Hours and Extended Support Hours noted above.

We understand that on-call technicians may not always be in a position to help right away. If this is the case, please escalate the issue to the Service Manager by phone so that it can be escalated.

  • See this matrix to learn how we prioritize tickets & determine emergency support
    • Impact - Measures the severity of an issue as it relates to critical business processes
      • Low - More of an irritation than a stoppage
      • Medium - Business is degraded but there is a reasonable workaround
      • High - Major business processes are stopped
    • Urgency - Measures the number of users that are affected by the issue
      • Low - One user or a small group of users are affected
      • Medium - Departments or a large group of users are affected
      • High - Entire company is affected
Do you offer customized solutions based on individual business needs?
The Managed IT Services plan represents the foundational level of IT support, strategy, and cybersecurity service that we provide as a starting point for any organization, of any size, and any industry. During the building and implementation of your Business Optimization Roadmap, the vCIO will customize your path to achieve best-practices alignment. Framework IT will customize specific technology recommendations to suit specific business needs, risk tolerance, budgets, etc., while seeking to align to best-practices to the maximum possible extent. Beyond that, you will collaborate with the vCIO to determine what other technology would make sense to meet needs and achieve a cost-effective approach to reduce risk.
How do you track and improve client satisfaction and measure success?
We track over 15 performance metrics, including satisfaction scores, resolution speed, and service consistency. These are shared in your monthly report and discussed during strategic reviews.

Looking for Managed IT Services in Chicago?

If you're looking for a technology partner that provides consistent support, expert guidance, and built-in cybersecurity, Framework IT is ready to help. We're based in Chicago and understand what growing businesses in this market need to succeed.

Request a Free IT Assessment in Chicago

Phone: (312) 564-5446
Email: info@frameworkit.com
Address: 700 N Sacramento Blvd., Suite 101, Chicago, IL 60612

Contact Framework IT Today