January 08, 2026
Complete IT Department Replacement
Framework IT's Managed IT Services plan provides everything
you need to run your technology environment smoothly and securely:
Daily Support
- Unlimited
help desk support for incidents and service requests
- Available
via phone, email, chat, portal, or Microsoft Teams
- Dedicated
Help Desk Team/Pod that becomes familiar with your environment
Proactive Monitoring
- 24/7
monitoring of your systems to detect and resolve issues before they impact
your staff
- Continuous
tracking of servers, workstations, network devices, and cloud platforms
- Automated
alerts and proactive maintenance
Strategic Planning
- A
dedicated virtual Chief Information Officer (vCIO) who acts as your
strategic technology advisor
- Technology
roadmap development and budget forecasting
- Guidance
on vendor decisions, software selection, and major technology initiatives
- Strategic
Business Reviews at least twice per year
Cybersecurity
- Comprehensive
security stack included at no additional charge:
- Endpoint
Detection & Response (EDR) - SentinelOne
- 24/7
Managed Detection & Response (MDR) - BlackPoint Cyber SOC
- Advanced
Email Security - Mimecast
- Security
Awareness Training - KnowBe4
- Multi-Factor
Authentication (MFA)
- Cloud
& Identity Security Monitoring
- Vulnerability
Management (SIEM logging, dark web monitoring, automated scanning)
- Cloud
Backups (Microsoft 365/Google Workspace)
Infrastructure Management
- Full
management of servers, networks, cloud platforms (Microsoft 365, Azure,
Google Workspace), and workstations
- Proactive
maintenance through dedicated Proactive Infrastructure Engineer (PIE)
- Patch
management and firmware updates
- Hardware
lifecycle tracking and replacement planning
Vendor Coordination
- Framework
IT manages relationships with internet providers, software vendors, and
hardware manufacturers on your behalf
- Single
point of contact for all technology vendors
- Vendor
contract negotiation and management
Your Dedicated Account Team
Even without internal IT staff, you'll have a complete,
dedicated team supporting you:
|
Role |
Responsibility |
|
Virtual CIO (vCIO) |
Strategic technology partner, planning, budgeting, vendor
management |
|
Service Manager |
Service delivery oversight, escalations, monthly reporting |
|
Help Desk Team/Pod |
Consistent technical support team for daily issues |
|
Client Lead Engineer (CLE) |
Internal technical expert and account subject matter
expert |
|
Proactive Infrastructure Engineer (PIE) |
Scheduled maintenance and health checks |
Who This Works For
About 70% of Framework IT's clients have no internal IT
staff. For these organizations, Framework IT is their complete IT
department—handling everything from:
- Daily
help desk support (password resets, software issues, email problems)
- Strategic
technology planning (budgets, roadmaps, major initiatives)
- Cybersecurity
monitoring and threat response
- Infrastructure
projects (server migrations, office moves, cloud transitions)
- Vendor
management and contract negotiations
- Compliance
support (HIPAA, FINRA, SOC 2, PCI, GDPR)
Why This Matters
By outsourcing to a full-service MSP, you gain access to:
✅ Deep Bench of Specialized
Engineers
Instead of one or two generalists, you have access to 30+ engineers with
diverse specializations:
- Cloud
architects and systems administrators
- Network
administrators
- Cybersecurity
specialists
- Help
desk engineers across multiple tiers
- Telephony
specialists
- Strategic
vCIOs
✅ Enterprise-Grade Tools
Access to tools and platforms that would cost hundreds of thousands of dollars
to build in-house:
- RMM
(Remote Monitoring & Management)
- EDR,
MDR, and SOC monitoring
- Advanced
email security
- Network
monitoring (Auvik)
- Lifecycle
planning software
- Documentation
and asset management platforms
✅ Strategic Expertise
Your vCIO provides guidance on:
- Technology
budgeting and long-term planning
- Vendor
selection and negotiation
- AI
and automation strategy
- Compliance
consulting
- M&A
technology assessment
- Business
process improvement
✅ No Hiring, Training, or
Retention Challenges
Avoid the overhead and risk of:
- Recruiting
specialized IT talent (average IT manager salary: $90K-$130K+)
- Employee
benefits, taxes, and insurance
- Training
and certification costs
- Turnover
and knowledge loss
- Managing
IT staff workload and capacity
✅ 24/7/365 Coverage
Your technology is monitored around the clock—not just 9-to-5.
✅ Predictable Monthly Cost
Replace variable IT staffing costs with a predictable monthly fee.
Example: A Day in the Life Without Internal IT
Morning:
- Employee
reports email not syncing → Help Desk Team/Pod troubleshoots and resolves
remotely within 20 minutes
Midday:
- New
hire starts → Framework IT provisions accounts, devices, and access based
on your onboarding ticket
- Network
performance alert → PIE investigates proactively and resolves before
anyone notices
Afternoon:
- Leadership
asks about cloud migration costs → vCIO schedules call to review options,
budget, and timeline
- Security
threat detected → SOC isolates device automatically, Framework IT
remediates within 30 minutes
Evening:
- Server
patches applied during maintenance window → No disruption to staff
All Day:
- Continuous
monitoring, vulnerability scanning, backup verification, and proactive
maintenance
What If My Needs Are Complex?
Framework IT supports organizations across a wide range of
industries and complexity levels:
- Multi-location
operations (70+ facilities for one client)
- Regulated
industries (HIPAA, FINRA, SOC 2, PCI compliance)
- Specialized
software environments (Line of Business applications, custom
platforms)
- Rapid
growth (scaling technology as you add locations or users)
- M&A
technology integration (assessing and integrating acquired companies'
IT)
Your vCIO tailors the technology roadmap to your specific
needs, ensuring you have the infrastructure, security, and strategy to support
your business goals.
How Is This Different from Co-Managed IT?
If you do have internal IT staff and want to augment
their capabilities, Framework IT also offers a Co-Managed Services Plan
with:
- A
monthly block of support hours (instead of unlimited)
- Clear
responsibility boundaries between your internal team and Framework IT
- Collaboration
tools and shared documentation
- Support
for specialized areas (infrastructure, security, strategic planning)
See also:
"Do
you work with clients who have internal IT staff (aka Explain the Co-Managed
Services Plan)?" for details on how Framework IT collaborates with
your existing IT team.
The Bottom Line
Yes, Framework IT can absolutely operate as your
full-service IT department. You don't need to hire, train, or manage
internal IT staff to have world-class technology support, strategy, and
security.
You get:
- A
dedicated account team that knows your business
- Enterprise-grade
tools and cybersecurity defenses
- Strategic
guidance from a vCIO at no additional cost
- 24/7
monitoring and support
- Predictable
monthly costs
- Peace
of mind knowing your technology is in expert hands
70% of Framework IT's clients operate this way
successfully, allowing them to focus on their core business while we handle
all aspects of their technology needs.
The Framework IT team is here to help you make informed IT decisions and build a strategy that supports your business goals.
Call 312-564-5446 or book your FREE Initial Consult to connect with our team.
