December 30, 2025
Framework IT's team holds industry-recognized certifications
from leading technology vendors and organizations, including CompTIA, Cisco,
Microsoft, AWS, VMware, and ITIL. We invest heavily in continuous professional
development through online training platforms, weekly one-on-one mentorship
with senior engineers, technical lunch-and-learns, AI-powered career
development coaching, Personal Development Plans (PDPs), full reimbursement for
pre-approved certifications, active participation in industry peer groups, and
attendance at trade shows at least eight times per year. This comprehensive
approach ensures our team remains at the forefront of technology trends and
delivers expert-level service.
Current Certifications & Expertise
Framework IT's team holds certifications that span every
layer of your technology stack, demonstrating both breadth and depth of
expertise.
Foundation & Core IT Skills
CompTIA:
- A+
(Hardware fundamentals and troubleshooting)
- Network+
(Networking principles and protocols)
- Security+
(Cybersecurity fundamentals and best practices)
Networking & Infrastructure
Cisco:
- CCNP
(Cisco Certified Network Professional)
- CCNA
(Cisco Certified Network Associate)
- CCENT
(Cisco Certified Entry Networking Technician)
MikroTik:
- MTCNA
(MikroTik Certified Network Associate)
- MTCRE
(MikroTik Certified Routing Engineer)
- MTCSE
(MikroTik Certified Security Engineer)
Ubiquiti:
- UBWA
(Ubiquiti Broadband Wireless Admin)
- UEWA
(Ubiquiti Enterprise Wireless Admin)
- UBRSS
(Ubiquiti Broadband Routing & Switching Specialist)
- UBRSA
(Ubiquiti Broadband Routing & Switching Admin)
Other Infrastructure:
- PepWave
(SD-WAN solutions)
- Auvik
(Network monitoring and management)
- Ekahau
(Wi-Fi design and optimization)
Microsoft Technologies
Legacy Certifications:
- MCSA
(Microsoft Certified Solutions Associate): Windows 10, Windows Server
2012/2016, Hybrid
- MCSE
(Microsoft Certified Solutions Expert): Cloud Platform and Infrastructure
- MCITP
(Microsoft Certified IT Professional)
- MCP
(Microsoft Certified Professional)
Modern Certifications:
- Microsoft
Certified: Cloud Platform and Infrastructure
- Expertise
in Azure, Microsoft 365, and hybrid cloud environments
Cloud & Virtualization
AWS:
- AWS
Certified Cloud Practitioner
VMware:
- VCP
(VMware Certified Professional)
- vSphere
virtualization and data center infrastructure expertise
Citrix:
- Citrix
Certified: Virtual Apps and Netscaler
Cybersecurity
Expert-Level Security Certifications:
- CISSP
(Certified Information Systems Security Professional) - Gold standard for
security professionals
- CCIE
(Cisco Certified Internetwork Expert) - Expert-level networking and
security design
- CompTIA
Security+
- Northwestern
University Cybersecurity Bootcamp
- MTCSE
(MikroTik Certified Security Engineer)
Vendor-Specific Security:
- Mimecast
Secure Email Gateway
- Datto
Certified Specialist (backup, disaster recovery, business continuity)
IT Service Management
ITIL Foundations:
- Best
practices for IT service delivery
- Incident
management and change management
- Continuous
service improvement
Operating Systems & Specialized Platforms
- LFCSA
(Linux Foundation Certified System Administrator)
- Avaya
(telephony and unified communications)
- Intermedia
(cloud communications)
- AT&T
(telecommunications)
- Duo
(multi-factor authentication)
- Webroot
(endpoint security)
Partner & Third-Party Certifications
ConnectWise (PSA Partner):
- SOC 2
Type 2 certified
- HIPAA
and GDPR compliance expertise
BlackPoint Cyber (SOC Partner):
- SOC
2 Type 2 certification for 24/7/365 threat monitoring and response
Continuous Professional Development
Maintaining certifications is only the beginning. Framework
IT's commitment to delivering enterprise-grade service depends on continuous
learning through a comprehensive training program designed to keep our team at
the forefront of technology trends and best practices.
Formal Training Resources
Online Technology Training Platforms:
Engineers have access to multiple online training resources
for foundational and advanced technical skills:
- CompTIA
Training: A+, Network+, Security+
- ClipTraining:
Microsoft 365, productivity tools, collaboration platforms
- Partner
& Vendor Training: Microsoft Learn, Cisco Learning Network, VMware
Education, SentinelOne University, ConnectWise University, Datto Training,
Auvik Academy, and dozens of other vendor-specific platforms
These resources enable engineers to pursue certifications,
stay current with platform updates, and develop specialized expertise aligned
with their career goals and client technologies.
Internal Training & Mentorship Programs
Weekly One-on-One Mentorship:
Every technical staff member meets weekly with senior
engineers for:
- Personalized
technical mentoring on complex issues and advanced concepts
- Career
development discussions (goals, skill gaps, progression pathways)
- Real-world
learning through ticket reviews and best practices reinforcement
- Accountability
and support for Personal Development Plan progress
Technical Lunch-and-Learns:
Regular sessions covering:
- Emerging
technologies (AI, automation, cloud innovations)
- Platform
deep dives (Microsoft 365, Azure, networking equipment)
- Post-incident
reviews and lessons learned
- Best
practices and troubleshooting techniques
- Guest
presentations from vendor partners or industry experts
Internal Lab Environments:
Engineers have access to safe, controlled lab environments
where they can:
- Test
new technologies before deploying to production
- Practice
troubleshooting and disaster recovery scenarios
- Develop
Standard Operating Procedures (SOPs)
- Experiment
with emerging tools (AI, automation, cloud architecture)
AI-Powered Career Development
AI Agents for Career Development Coaching:
Framework IT leverages AI technology to provide personalized
career development coaching:
- On-Demand,
24/7 Career Guidance: Identifying skill gaps and exploring career
paths
- Personalized
Learning Recommendations: Certifications, training, and resources
tailored to individual goals
- Coaching
on Technical Communication: Time management and troubleshooting
methodologies
- Goal
Setting, Tracking, and Accountability: Support between human
mentorship sessions
- Supplement
to Human Mentorship: Enhances weekly one-on-ones with additional
support
This approach demonstrates Framework IT's commitment to
responsible AI adoption—enhancing (not replacing) human expertise—a philosophy
we extend to client engagements.
Personal Development Plans (PDPs)
Customized Career Roadmaps:
Every employee's direct manager creates a tailored PDP
aligned with:
- Experience
Level: Foundational certifications for entry-level engineers; advanced
specializations for senior engineers
- Career
Goals: Network specialist, cloud architect, cybersecurity analyst,
vCIO, leadership
- Company
Needs: Maintaining expertise in critical client technologies
- Individual
Strengths and Gaps: Building on strengths while addressing development
areas
Quarterly Reviews:
- PDPs
are reviewed at least quarterly and updated as engineers progress or
business needs evolve
Continuing Education Requirements:
- Required
training hours vary by individual PDP and career stage, ensuring training
remains relevant and impactful
Certification & Training Reimbursement
100% Reimbursement for Pre-Approved Training:
Framework IT reimburses all pre-approved formal training and
certification opportunities upon successful completion, including:
- Certification
exam fees
- Training
courses and bootcamps
- Conference
attendance
- Study
materials and resources
This policy removes financial barriers to professional
growth and demonstrates our commitment to investing in our team.
Industry Peer Groups & Thought Leadership
Active Participation in MSP Industry Peer Groups:
Framework IT is a member of several formal MSP industry peer
groups, providing leadership and senior staff access to:
- IT
Nation Evolve: Operational excellence and business growth
- Principals
Group: Executive-level MSP owners and leaders
- Security
Group: Cybersecurity strategy, compliance, threat intelligence
- Service
Leadership Group: Service delivery excellence, KPIs, client
satisfaction
- Sea
Level / Pax 8 Consulting: Cloud services and vendor management
- Service
Leadership Index: Benchmarking and operational efficiency insights
These peer groups provide best practices, benchmarking data,
collaborative learning, and exposure to innovative approaches from industry
leaders.
Trade Show & Conference Attendance
Minimum Eight Times Per Year:
Framework IT sends attendees to industry trade shows and
conferences no less than eight times per year, providing:
- Exposure
to emerging technologies and vendor innovations
- Educational
sessions from industry thought leaders
- Networking
opportunities with peers and partners
- Hands-on
labs and product demonstrations
Examples include: IT Nation Connect, Microsoft
Ignite, Cisco Live, AWS re:Invent, CompTIA ChannelCon, and regional MSP
conferences.
Online IT Service Communities
Active Participation in Professional Communities:
Framework IT staff actively participate in:
- Reddit:
r/msp, r/sysadmin, r/networking, r/cybersecurity
- Spiceworks
Community: Peer-to-peer troubleshooting and advice
- TechNet
& Microsoft Tech Community: Microsoft platform discussions
- Vendor-Specific
Forums: Cisco, VMware, AWS, SentinelOne, Datto, and others
- Slack/Discord
Channels: MSP professionals and IT communities
These communities provide:
- Real-time
troubleshooting support
- Peer
learning and knowledge sharing
- Global
networking and collaboration
- Early
access to emerging trends and issues
Thought Leadership & Industry Advisory
Strategic Industry Involvement:
Framework IT leadership advises:
- Industry
investors and private equity organizations
- Technology
vendors on MSP industry developments
- Industry
associations and standards bodies
This involvement ensures our team remains at the cutting
edge of industry evolution and brings forward-thinking strategies to our
clients.
Why This Matters
Our comprehensive certification and training program ensures
your team receives expert-level support from engineers with:
✅ Verified credentials
across every technology layer
✅
Continuous professional development through formal training, mentorship,
and hands-on labs
✅
Current knowledge of the latest technologies, threats, and best
practices
✅
Strategic industry insights from peer groups, conferences, and thought
leadership participation
✅
Proven problem-solving abilities validated through real-world experience
and industry-recognized certifications
Your vCIO, Service Manager, Help Desk Team/Pod, Client Lead
Engineer (CLE), and Proactive Infrastructure Engineer (PIE) bring deep
technical expertise, current knowledge, and proven problem-solving abilities to
support your organization every day.
