November 24, 2025
Holidays can be overwhelming enough without unexpected tech mishaps adding to the chaos. Your customers are racing against time for last-minute plans, employees are coordinating family commitments, and expectations are off the charts. The worst outcome? Disappointing your audience over avoidable technology errors.
Consider this your essential Holiday Tech Etiquette Guide — because no one wants to be remembered as the business that spoiled a perfectly good day.
1. Proactively Update Your Online Business Hours Before Customers Get Frustrated
Imagine a customer rushing across town on their lunch break, relying on Google listings that say you're open, only to find your doors locked and lights off. Congratulations: you're the villain in their day.
Where to update:
- Your Google Business Profile — the most critical platform.
- Facebook, Instagram, Yelp — anywhere your customers search.
- Your website banner showcasing your holiday hours with a friendly tone.
- Apple Maps — believe it or not, many still use it.
Try this message: "Happy Holidays! We'll be closed Thursday, Nov. 28 to Sunday, Dec. 1 to spend time with loved ones. We'll resume normal hours Monday morning—possibly turkey-hangover included—but ready to assist you!"
2. Craft Warm, Personalized Out-Of-Office Replies That Sound Human
Taking time off? Don't leave customers guessing if you vanished. Think of an effective auto-reply as a courteous host—professional yet approachable.
Example message: "Thanks for reaching out! We're closed for Thanksgiving from Nov. 28 to Dec. 1. We'll respond promptly once we're back and caffeinated. For urgent matters, call our support line at (XXX) XXX-XXXX. Warm holiday wishes to you and yours!"
3. Keep "Out Of Office" Messages Simple—Skip the Personal Details
Stick to the essentials. Customers don't need your travel itinerary—whether it's Aunt Carol in Denver or a "Friendsgiving" potluck.
Beyond oversharing, revealing too much can pose security risks. Focus on closure dates, response times, and backup contacts. Save the personal stories for your social channels.
4. Test Phone Systems Ahead of Time to Avoid Customer Frustration
Holiday callers are often rushed and stressed, so ensure your voicemail greeting aligns with your hours and avoids confusion.
Pro tip: Call your own business number before the holidays. You'd be surprised how many companies still use outdated greetings from years ago.
Suggested greeting: "You've reached [Business Name]. Our office is currently closed for the holiday weekend. Please leave a message and we'll return your call Monday morning. If urgent, press 1 to reach our on-call team. Happy Holidays and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines to Prevent Last-Minute Panic
If your business ships products, clearly announce cutoff dates early and prominently on your website. Follow up with reminder emails to keep your customers informed.
Late deliveries cause frustration; missed expectations damage trust. No one wants to explain why their anniversary gift arrives late.
Final Thoughts: Thoughtful Tech Etiquette = Satisfied Customers = Thriving Business
Holiday tech etiquette isn't complicated—it's about clear communication, genuine engagement, and respecting your customers' time. These simple updates can eliminate frustration and keep your reputation glowing throughout the season.
Remember: The goal isn't solely avoiding problems—it's about making customers feel valued even when you're offline.
Need expert help ensuring your systems and customer experience shine this holiday season? Call us at 312-564-5446 or click here to book your free Initial Consultation. Let's explore easy, effective ways to keep things running smoothly while you enjoy your well-earned break.
