July 07, 2025
You've heard it before: You truly get what you pay for — especially in the world of IT services.
At first glance, a low-cost managed IT service might appear to be a smart way to save money: reduced monthly fees, basic support, and maybe some cybersecurity features included. But beneath the surface lurk hidden expenses, limited protections, and exclusions that can end up costing your business dearly down the road.
After years of analyzing IT contracts for small businesses, we've identified recurring pitfalls. Here are five key ways budget MSPs cut corners — and how those shortcuts lead to expensive problems for business owners.
1. Inadequate or Missing Cybersecurity Measures
Simply installing basic antivirus software does not equate to proper cybersecurity.
Yet many budget IT providers stop there—no two-factor authentication, no advanced endpoint detection, no employee training, and no backup safeguards if a threat slips through.
Why is this critical? Cyber insurance companies now mandate robust cybersecurity protocols before issuing policies, and lacking these can lead to claim denials after an incident.
We've witnessed businesses lose tens of thousands because their MSP failed to implement the required protections. This isn't just poor service—it's negligence.
2. Partial or Insufficient Backup Solutions
Many business owners mistakenly believe platforms like Microsoft 365 or Google Workspace fully back up their data.
In reality, these services offer only basic backup capabilities and are not designed for comprehensive disaster recovery or long-term retention.
Lower-cost or inexperienced providers often neglect backups for cloud apps, CRMs, and third-party tools, leaving vital data vulnerable. Additionally, many fail to provide immutable backups, now essential for many cyber insurance policies.
Think your backups are secure? Ask your provider exactly what data they protect—and what they don't.
3. Unexpected Charges for On-Site or After-Hours Support
Here's a common bait-and-switch: advertise a low monthly fee, but tack on extra charges for support outside standard hours or for in-person visits.
We advocate for straightforward, predictable pricing. Yet many providers exclude on-site visits, after-hours assistance, and emergency support from their base fees to bill you later.
The outcome? You hesitate to call for help, causing costly downtime as your team delays necessary support.
4. No Support for Vendors or Third-Party Devices
Issues with phones, internet, or security cameras? Some IT firms will simply say, "That's not our responsibility."
They might even charge hourly fees just to communicate with your other vendors. If your printer or other devices aren't on their "approved" list, they may refuse assistance entirely.
We provide comprehensive vendor coordination and network support for all technology connected to your business, recognizing that problems can originate anywhere.
5. Unskilled Technicians and Lack of Dedicated Account Management
A major warning sign? A solo operator or a company relying on entry-level contractors without a strategic support plan.
With budget MSPs, you might receive reactive help, but you won't get proactive guidance.
What you deserve is:
● A dedicated account manager to craft your technology roadmap
● Regular reviews of your cybersecurity, compliance, and backup status
● Budget planning and upgrade strategies
● A trusted advisor—not just a help desk ticket system
Bottom Line: If It Sounds Too Good To Be True, It Probably Is.
Most small businesses don't realize how vulnerable they are until disaster strikes—whether it's a ransomware breach, hardware failure, or hefty compliance penalty.
By then, the damage is done.
If you want IT services that genuinely safeguard your business, look beyond the price tag. Ask tough questions, demand clear answers, and avoid contracts that leave you exposed.
Curious about what your current IT contract might be missing? Let us evaluate your network for free. We'll identify gaps, explain them in plain language, and offer honest advice on how to strengthen your defenses.
Click here or call us at 312-564-5446 to schedule your FREE Initial Consultation.
