Framework IT provides comprehensive training and learning resources included at no additional cost: security awareness training (KnowBe4), technology skills training (ClipTraining), knowledge base articles, ticket submission documentation, employee onboarding materials, and custom training coordination. Your vCIO manages all training platforms, ensuring your employees are both security-conscious and productive with technology.
Full Details:
1. Security Awareness Training (KnowBe4)
All clients receive KnowBe4 Security Awareness Training and
simulated phishing campaigns managed by your vCIO, transforming your employees
from your biggest security vulnerability into your strongest defense against
cyberattacks.
Animated Micro-Learning Episodes:
- 3-4-minute
story-based episodes focusing on single attack vectors
- Produced
with Hollywood voice actors and Emmy-winning writers for high engagement
- New
episodes released every 30 days focusing on current threats
- Supporting
materials including detailed blog posts, comic strips, and actionable tips
Training Coverage:
- Recognizing
phishing emails and social engineering tactics
- Password
security and MFA best practices
- Safe
browsing and identifying suspicious emails
- Mobile
device security
- Data
protection
- Ransomware
awareness
- BEC
prevention
- Physical
security
- Cloud
security
- Insider
threats
- Remote
work security
- Compliance-specific
modules (HIPAA, FINRA, etc., as applicable)
Simulated Phishing Campaigns:
- Regular
mock phishing emails using templates based on actual attacks
- Real-time
feedback and immediate "teachable moment" training for users who
click
- Tracking
and reporting to measure improvement over time
Customized Curriculum: Your vCIO consults with you to
understand your organization's specific risk profile, sets up a training
curriculum tailored to your industry and compliance needs, customizes training
frequency based on your preferences, and adjusts the curriculum based on
feedback and organizational changes.
Why It Matters: Over 90% of successful cyberattacks
begin with phishing emails. Trained employees become your strongest defense
against data breaches, ransomware, and BEC attacks.
2. Technology Skills Training (ClipTraining)
On-demand video training library covering:
Microsoft 365 Applications:
- Outlook,
Word, Excel, PowerPoint, Teams, OneDrive, SharePoint
Productivity & Collaboration Tools:
- Time
management
- Remote
work best practices
- Collaboration
skills
- File
management
Features:
- On-demand
access anytime, anywhere, on any device
- Self-paced
learning with searchable content
- Short,
focused videos (3-5 minutes each)
- Role-specific
training paths for different skill levels (beginner through advanced)
Your vCIO can identify skill gaps, recommend training paths,
promote adoption, and track usage.
3. Knowledge base & Documentation
Comprehensive resources accessible through your client
portal:
- Ticket
submission best practices
- Client-specific
documentation tailored to your environment
- Standard
Operating Procedures (SOPs) for common tasks
- Technical
troubleshooting self-help resources
4. Onboarding for New Employees
Materials explaining:
- How to
access IT support
- How to
submit tickets
- Key
contacts and escalation procedures
These resources help new hires start effectively.
5. Custom Training Requests
For training beyond standard offerings, your vCIO can
provide:
- Guidance
and best-practice recommendations
- Recommended
vendor-provided training resources
- Training
incorporated into project rollouts (e.g., new software implementation)
- Coordination
of advanced or in-person training (on a project basis)
Framework IT's Training Management
Your vCIO manages all technical aspects of both training
platforms, including:
- Setup
and configuration
- Automated
assignments
- Completion
tracking
- Reporting
during Strategic Business Reviews
- Mock
phishing analysis and recommendations for improving training effectiveness
Your Role
To maximize training effectiveness, we recommend:
- Reviewing
completion reports
- Following
up with employees who consistently fail mock phishing tests
- Reinforcing
security awareness in company communications
- Managing
internal accountability for training completion
Measuring Results
Both platforms provide measurable results through:
- Phishing
susceptibility tracking
- Training
completion rates
- Security
incident trends
- Industry
benchmarking
- Support
ticket analysis
Ready to assess your firm's IT and cybersecurity posture?
Schedule a complimentary consultation with one of Framework IT's managed services experts. We'll walk through your current setup, identify gaps, and show you what a tailored managed IT strategy could look like for your portfolio—with no obligation.