Monthly Executive Management Reports
Delivered monthly with approximately 15-20 Key
Performance Indicators (KPIs), including:
- Customer
Satisfaction (CSAT) scores
- Response
time performance
- Issue
categorization and trends
- Ticket
volume and resolution statistics
- Service
delivery performance metrics
- Proactive
Infrastructure Engineer (PIE) activities and health check summaries
Note: These reports can be customized based on
your specific needs, and additional technical reporting is available upon
request.
Lifecycle Insights Reporting
Presented during Strategic Business Reviews (minimum twice
per year), providing:
- Detailed
strategic reporting on system and structure recommendations
- Security
gap identification and best practices alignment
- Budget
forecasting for technology replacements and upgrades
- Hardware
and software lifecycle tracking
- Prioritized
recommendations based on:
- Operating
System supportability
- Hardware
specifications and performance
- Service
ticket history and issue frequency
- Business
impact
Cybersecurity Reporting
During Strategic Business Reviews, your vCIO presents:
- Threat
reports showing threats detected and blocked by the Managed Detection
& Response solution
- Vulnerability
scan results
- Security
awareness training completion rates
- Mock
phishing simulation results
- Security
posture improvements and recommendations
Real-Time Service Visibility
ConnectWise Client Portal provides:
- View
all current and past support tickets
- See
ticket notes and status updates
- Review
next scheduled engineer assignments
- Add
notes and updates to tickets
- Submit
new service requests
Access Levels:
- Standard
users can view their own tickets by default
- Authorized
administrators can have visibility into all tickets for the organization
Network and System Monitoring Dashboards
RMM (Remote Monitoring and Management) tracks and can report on:
- Computer
and server uptime and performance
- Hardware
specifications and resource utilization
- Software
installed and update status
- System
health and issues
Auvik Network Monitoring (if applicable) provides:
- ISP
and network uptime reporting
- Bandwidth
utilization
- Network
performance metrics
- Device
status and health
Client Access: You can be granted view-only
access to RMM and Auvik dashboards upon request.
Additional Reporting Capabilities
Framework IT can provide additional customized reports based on your specific needs. The RMM and network monitoring tools offer hundreds of technical reports on various metrics. If you require specific technical reports delivered routinely, they will accommodate your request, provided the reports are available in their toolset.
Ready to assess your firm's IT and cybersecurity posture?
Schedule a complimentary consultation with one of Framework IT's managed services experts. We'll walk through your current setup, identify gaps, and show you what a tailored managed IT strategy could look like for your portfolio—with no obligation.
