Managed IT Services for Consulting Firms

Your consultants sell expertise. Every minute they spend fighting technology is a minute they can't bill.

Consulting firms operate differently from most businesses. Your people work from client sites, home offices, airports, and coworking spaces. Your revenue depends on utilization rates. Your clients trust you with their most sensitive strategic, financial, and operational data. And your internal teams are too lean to absorb the burden of managing IT on top of delivering client work.

Framework IT provides IT support, strategy, and security services built for the way consulting firms actually operate. We serve as your complete IT department or work alongside your existing internal resources, covering everything from daily help desk support to strategic technology planning and cybersecurity, so your partners and consultants can focus on what they do best.

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The IT Challenges Consulting Firms Face

Hybrid and remote work that has to work everywhere, every time. Your consultants move between client sites, home offices, and the road constantly. When cloud-based collaboration tools like Teams, Zoom, or VPN access break down, billable hours stop. Industry research shows that 91% of employees report frustration with inadequate technology, and in a consulting firm, that frustration translates directly to lost revenue.

Reactive IT support that pulls senior people away from client work. Many firms in the 20 to 200 employee range still rely on ad hoc IT support where problems are only addressed after they disrupt work. Partners and senior consultants end up troubleshooting technology instead of serving clients.

No internal IT team and no realistic path to building one. The IT talent shortage is real. Over half of hiring managers report IT staffing shortages even when budgets allow for it. Consulting firms in this size range typically cannot justify or afford a full internal IT department, but they still need enterprise-grade support, security, and strategic guidance.

Client data that demands serious protection. Consulting firms hold confidential strategic plans, financial data, M&A details, and personnel information for multiple clients across multiple industries. A single breach can cascade across every client relationship. The average cost of a data breach rose 10% in 2024 to $4.88 million, and cyberattacks hit a record 1,900 per organization per week in Q3 2024.

Compliance obligations that shift with every engagement. Depending on your client base, your firm may need to satisfy HIPAA, SOC 2, CMMC, PCI-DSS, GDPR, or CCPA requirements. Each new client engagement can introduce different compliance obligations, making a static security posture insufficient.

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How Framework IT Serves Consulting Firms

Your Complete IT Department

About 70% of our clients have no internal IT staff. For them, we function as their entire IT department. For consulting firms, this means you get daily help desk support, proactive infrastructure monitoring, strategic technology planning, enterprise-grade cybersecurity, vendor management, and user onboarding and offboarding, all without the overhead of hiring, training, and retaining an internal team. For firms that do have internal IT resources, our Co-Managed Services plan complements your existing team with infrastructure management, cybersecurity, and strategic vCIO services while your people focus on business-specific applications and initiatives.

A Dedicated Account Team That Knows Your Firm

Every consulting firm we support receives a dedicated account team, not a rotating pool of strangers:

Virtual CIO (vCIO): Your strategic technology partner who aligns IT investments with your firm's growth goals, manages vendor relationships, develops your technology roadmap, and guides AI readiness
Service Manager: Your service delivery advocate who monitors support quality, manages escalations, and ensures accountability
Help Desk Team/Pod: A consistent group of engineers assigned to your firm who learn your environment, your people, and your workflows
Client Lead Engineer (CLE): The senior engineer who serves as the internal technical authority for your account
Proactive Infrastructure Engineer (PIE): Your dedicated maintenance specialist who performs scheduled health checks, updates, and optimizations to prevent issues before they occur

Our average employee tenure is 5 years with over 95% retention, so the people who learn your business stay with you.

Responsive Support That Matches Partner-Level Expectations

Consulting firm principals expect fast, capable support. Our Service Hotline is answered live by a trained Service Coordinator during business hours, Monday through Friday, 8 AM to 5 PM Central Time. You will never leave a voicemail. Our actual average response time across all priority levels is under 5 minutes. We guarantee response times by priority level with SLAs backed by service credits, and we resolve approximately 78% of all tickets on the same business day and on the first touch.

For after-hours emergencies, we provide 24/7/365 coverage at no additional charge for critical issues affecting your entire firm.

Support That Works From Anywhere

Your consultants work from everywhere. Our support model is built for that reality. We resolve 97% of issues remotely for faster resolution regardless of where your people are. For Chicagoland offices, we dispatch our own W2 engineers. For locations outside Chicago, we coordinate qualified field technicians directed by our senior engineers. All of your staff get the same quality of support whether they are in your main office, at a client site, or working from home.

Enterprise-Grade Cybersecurity Included, Not Extra

Every managed services agreement includes our full cybersecurity stack at no additional charge:

Endpoint Detection and Response (EDR) with AI-powered threat detection
24/7/365 Security Operations Center (SOC) monitoring and managed detection and response, operated by a SOC 2 Type 2 certified partner
Advanced email security protecting against phishing, spoofing, and business email compromise
Multi-Factor Authentication (MFA) enforcement
Security awareness training with simulated phishing campaigns
Dark web monitoring for compromised credentials
SIEM logging for threat intelligence and compliance auditing
Vulnerability scanning and managed application control
Encrypted backup and disaster recovery with AirGap anti-ransomware protection and automated backup verification

This stack meets over 97% of cyber liability insurance requirements and typically helps clients achieve 20 to 40% lower insurance premiums, savings that often exceed the monthly managed services fee.

Strategic Technology Planning, Not Just Break-Fix

Most small and midsize consulting firms lack a formalized IT strategy. Technology decisions get made reactively. Your vCIO changes that by providing:

Technology roadmaps aligned with your firm's growth plan and budget
Annual technology budget forecasts with detailed cost estimates
Cloud optimization to eliminate redundant subscriptions and cost overruns
AI readiness guidance with practical, low-risk pilot recommendations
Lifecycle management to proactively replace aging equipment before it fails
Vendor management and contract negotiation
Compliance guidance across HIPAA, SOC 2, FINRA, CMMC, PCI, GDPR, and other frameworks
Cyber liability insurance support including pre-renewal questionnaire guidance and security posture documentation

Strategic Business Reviews are conducted at minimum twice per year. If we fail to deliver them, we credit your account $500.

Predictable Costs That Scale With Your Firm

Consulting firms operate on project-based revenue and tight margins. Our pricing model provides fixed monthly costs rather than surprise invoices. Our No Surprise Billing Guarantee means you will never pay for any hourly or project work that was not pre-approved by an authorized decision-maker. When your firm wins a big engagement and needs to onboard new consultants quickly, we add users at a designated per-user rate. When projects wind down, we adjust accordingly. We recommend 10 business days' notice for standard onboarding, but we have a strong track record of turning around last-minute requests to ensure new hires are ready on day one.

Cybersecurity That Protects Client Trust

Your firm's reputation depends on protecting client data. We help you demonstrate a strong cybersecurity posture through:

Documented security policies including Acceptable Use, Password, Incident Response, Data Backup and Recovery, Remote Access, and Vendor Management policies, all with employee attestation workflows
Compliance support tailored to the frameworks your clients require
Comprehensive audit trails with every action logged to individual accounts
Incident response planning coordinated with your leadership team
Ongoing security posture documentation for client assurance and insurance purposes

Why Consulting Firms Choose Framework IT

41 full-time, U.S.-based employees with 30 engineers across varied tiers and specializations
95% of service delivery staff located in the Chicagoland area
Net Promoter Score of 75 (scores above 50 are exceptional)
Customer Satisfaction score of 96%
Client Retention Rate of 96%
93 comprehensive managed services clients ranging from 3 to 230 users, with the majority between 20 and 100 employees
Multi-year winner of MSP501, CRN MSP500, Inc. 5000 (7-time honoree), and Best Managed IT Services Provider in Chicago (2020 through 2024)
11 Partnership Guarantees including a 30-day money-back guarantee, a 90-day month-to-month trial, and guaranteed live call answering

30%

Improve Resolution Times

15+

Years Of Experience

100%

Satisfaction Guarantee

Our Services

24/7 Monitoring & Threat Detection

We provide continuous monitoring of your network, endpoints, and cloud environments to detect and respond to threats in real-time. With our 24/7 coverage, you'll have peace of mind knowing your business is protected at all times.

Proactive Threat Hunting

Our security experts actively search for hidden threats within your systems. By identifying vulnerabilities and anomalies, we help prevent breaches before they occur, ensuring a secure IT environment.

Incident Response & Containment

When a threat is detected, our security operations center team acts immediately to contain and neutralize it. Our rapid response minimizes the impact on your business, protecting your critical assets and maintaining business continuity.

Threat Intelligence & Reporting

We provide detailed reports on detected threats, including their severity and impact, as well as recommended remediation actions. These insights help you better understand the security landscape and improve future defenses.

Compliance Support

Our MDR services ensure your business stays compliant with industry regulations such as HIPAA, PCI-DSS, and more. We help you navigate the complex regulatory environment while maintaining robust security.

What Our Clients Are Saying

★★★★★

They are always super quick to get back to you (usually less than an hour) while other jobs I've worked have taken literal days if not weeks. Everyone is always super nice super helpful. Every issue I've had has been resolved quickly and correctly. The last 2 times Ethan and Zander helped me out...

Tyler Kraus

Club Colors Buyer, LLC

The biggest benefit of your cloud phone system platform is the seamless communication and efficiency it provides, especially for remote team members who can stay connected and productive through user-friendly desktop and mobile apps. Your hands-on guidance, ethical billing practices, and real-time support distinguish you from other companies, ensuring we feel supported and confident. For anyone considering your services, I would highlight your unmatched combination of reliability, ethics, and support, which simplifies communication and offers invaluable peace of mind.

Shavon Truman

McCready Law Office

Framework IT is the most reliable MSP I have worked with in my 25 years in Office Management. Every staff member I encounter is professional and knowledgeable, and interactions in general are consistently positive. They have completely elevated the level of service we receive, and they are the...

Chelsea Woodmansee

IL Supreme Court Commission on Professionalism

We've been working with Framework for over 4 years now and their services and support are top notch. Our VCIO Arthur has been instrumental in enhancing our IT and security solutions and a big shout out to the entire support team including Matt and Irfaan for their incredible support in finding...

April Lickovitch

Lotus Marketing

I am very grateful for our partnership with Framework and appreciate the team so much! My most recent interaction was with Matt who is always so friendly as well as knowledgeable and efficient with any requests I send their way.

Kelly Yacono

NewRoot Learning Institute

"As a former owner of an MSP, I understand how challenging it can be to price IT services effectively. When I discovered Framework IT, I was blown away by their unique model—it perfectly captures what I tried to achieve for years in my own business. Their approach is transparent, fair, and tailored to fit the needs of businesses of all sizes, making it easy to budget. But what truly sets Framework IT apart is their commitment to partnership. They don't just offer support; they genuinely partner with you to ensure your success and back that up with their business model. Their team is incredibly responsive, knowledgeable, and always willing to go the extra mile to resolve any issues quickly. If you're in the market for an IT provider that combines innovative pricing with top-notch service, look no further than Framework IT."

Mark Kennedy

"Framework IT provides so much more than network support for our organization. We value the insightful advise and long term planning strategies offered to us. Framework IT scales technology solutions to our needs at a budget we can support. Year after year, we receive dependable service from...

Oak Leyden

1. Can you realistically replace our need for an internal IT hire?

Yes. Approximately 70% of our clients have no internal IT staff, and we function as their complete IT department. You receive a dedicated vCIO for strategic planning, a Service Manager for service quality oversight, a dedicated Help Desk Team that learns your firm's environment, a Client Lead Engineer who serves as the technical authority on your account, and a Proactive Infrastructure Engineer who performs scheduled maintenance. For the infrastructure, security, and support domains, you can expect approximately 95% of day-to-day IT execution to be handled by Framework IT, with your involvement limited primarily to business approvals, strategic participation, and administration of your firm's Line of Business applications such as CRM or practice management software.

2. How do you support consultants who work from client sites, home offices, and while traveling?

Our support model is designed for distributed workforces. We resolve 97% of issues remotely, so your consultants get fast support regardless of location. Support is available via phone, email, chat, portal, Microsoft Teams, or a computer agent. For Chicagoland office locations, we dispatch our own engineers. For offices outside Chicago, we coordinate qualified local field technicians directed by our senior engineers via phone or video, combining the expertise of our team with hands-on presence at your location. Our 24/7/365 emergency support ensures critical issues are addressed at any hour.

3. What does your cybersecurity stack actually include, and is it extra?

Our full cybersecurity stack is included with every managed services agreement at no additional charge. It covers Endpoint Detection and Response, 24/7 SOC monitoring and managed detection and response, advanced email security, Multi-Factor Authentication enforcement, security awareness training with simulated phishing, dark web monitoring, SIEM logging, vulnerability scanning, managed application control, and encrypted backup and disaster recovery with immutable AirGap protection. This layered approach is designed so that if one defense is bypassed, others catch the threat. The stack meets over 97% of cyber liability insurance carrier requirements.

4. We handle sensitive client data across multiple industries. How do you help us meet varying compliance requirements?

Your vCIO provides compliance guidance across frameworks including HIPAA, SOC 2, FINRA, CMMC, PCI, GDPR, and others as part of your standard engagement. This includes conducting maturity model assessments based on CIS controls, developing and implementing security policies with employee attestation workflows, maintaining comprehensive audit trails, and providing documentation for auditors and compliance questionnaires. Because each client engagement your firm takes on may carry different compliance obligations, your vCIO works with you to build a security posture flexible enough to satisfy multiple frameworks rather than a one-size-fits-all approach.

5. How quickly do you actually respond when something breaks?

Our actual average response time across all priority levels is under 5 minutes. Our contractual SLAs guarantee a 30-minute response for critical issues during business hours and 2 hours after hours, with escalating guarantees for lower priority levels. We resolve approximately 78% of all tickets on the same business day and on the first touch. During standard business hours, our Service Hotline is answered live by a trained Service Coordinator. We back this with a guarantee: if you ever have to leave a voicemail for a Service Coordinator during business hours, you receive a $25 credit on your next invoice.

6. Our firm is growing and we onboard people frequently for new engagements. How fast can you get a new hire set up?

We recommend 10 business days' notice for standard onboarding with existing equipment, or 2 weeks if new hardware needs to be procured. That said, we can accommodate requests with as few as 5 business days' notice, and we have a strong track record of turning around last-minute requests to ensure new hires are ready on day one. We also offer pre-configured equipment storage at our facility, so devices are ready for rapid deployment when a new engagement ramps up. When a device is needed, we can ship it directly to the employee's location, arrange pickup, or deliver onsite.

7. We do not have a formal technology roadmap. What strategic guidance do you provide?

Your vCIO serves as your strategic technology partner, included at no additional cost. This is not a sales role. Framework IT does not offer sales commissions to vCIOs, eliminating conflicts of interest. Your vCIO conducts a comprehensive technology assessment of your infrastructure, endpoints, applications, cybersecurity posture, and documentation. From there, they develop a phased technology roadmap customized to your firm's goals, budget, and risk tolerance. Strategic Business Reviews are held at minimum twice per year to review technology performance, present lifecycle reports, update the roadmap, forecast technology expenses, discuss business changes, and identify opportunities including practical AI adoption. Annual technology budget forecasts with detailed cost estimates are provided so your firm can plan with confidence.

8. How do you handle our cyber liability insurance requirements?

Our standard cybersecurity stack meets over 97% of cyber liability insurance requirements, and clients typically see 20 to 40% lower premiums as a result. Beyond reducing premiums, your vCIO works with you to ensure you can actually collect on claims by addressing the three most common denial scenarios: outdated operating systems, missing security policies without employee attestation, and inadequate backups. Your vCIO guides your completion of pre-renewal technical security questionnaires, provides supporting evidence and documentation, and discusses your coverage approximately 3 to 6 months before renewal during your ongoing Strategic Business Reviews. Our continuous documentation, including timestamped logs, policy attestation records, and automated backup verification reports, ensures you can provide immediate evidence of compliance if a claim is ever filed.

9. We are interested in AI but do not know where to start. Can you help?

Yes. AI strategy and guidance are part of our standard managed services engagement. As one of our 11 Partnership Guarantees, we commit to guiding your team through responsible, secure, and human-first use of AI. Your vCIO will help you explore opportunities to use Large Language Models, custom GPTs, and agentic AI to drive real productivity impact, and we guarantee we will help you identify at least one real-world use case for your firm. This includes proactive guidance on responsible AI policies, security considerations, and practical pilots rather than enterprise-scale transformation. When you are ready to implement, AI services including strategy consulting and implementation are available as an additional service.

10. What if we try your services and it is not the right fit?

We built our entry terms specifically to reduce risk. Your first three months operate on a month-to-month basis, giving you time to experience our support, strategy, and security firsthand without a long-term commitment. On top of that, we offer a 30-day money-back guarantee: if you are dissatisfied within the first 30 days, we issue a full refund of the onboarding fee and first month's service and facilitate your transition to an alternative provider. Once you are satisfied and the initial trial period ends, we transition to our standard three-year term, which aligns with technology lifecycle planning and gives your vCIO the runway to execute a meaningful technology roadmap for your firm.

Get in Touch

Let Framework IT be your trusted partner in managing the complexities of IT for investment banking in Chicago. Contact us today to learn more about how our proactive solutions can safeguard your business.

Phone: (312) 564-5446
Email: [email protected]
Address: 700 N Sacramento Blvd., Suite 101, Chicago, IL 60612

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